Get the Help You Need

Infragistics provides numerous ways for you to get the help that you need. We think about our help in roughly three general groups: self help, product support and peer help. Check out the many ways that you can get the help you need!

Self Help

We're talking about all of the technical help that is always available for you to become the expert you aspire to be. You can use the following resources to find answers to most questions rightaway.

	Knowledge Base (a.k.a., the KB) The Infragistics Knowledge Base is a valuable resource where we publish helpful articles, bug fix, and work around information. You can search for helpful tips by platform, product, date, as well as keywords to find what you're looking for.
	Online Documentation (Docs for Short) As part of our product offering, we include extensive documentation, tutorials, and reference material to help you get going quickly. The docs are installed with the product and come with great searching and indexing on the workstation, but you can also get to them online. If you're new to our stuff, check out the Getting Started sections in the developer guides.
	Control Help Centers In addition to general help, each control home page on our site features a control help center that provides help that is specific to the controls and products at hand. From there you can launch into online docs, forums, KB articles, see recent KB articles and forum posts, and even ask for help or submit feedback for the particular control. Take a look at the ASP.NET WebGrid Help Center to get a feel for it.
	The All-Powerful Source Code If you have a qualifying subscription, you also get the source code for your product. This means you can get in there and figure out how we did that particular cool effect just to learn from it and use it better, or, if you need ultimate customization, you can tweak it yourself to suit your needs.

Product Support

No product can be complete without professional support to stand behind it, so our robust product offerings provide you with several avenues by which you can obtain product support when you need it.

	Request Developer Support Online If you're in a hurry and want to communicate asynchronously, you can send us your request through our convenient online submission form, and one of our Developer Support professionals will soon get back to you. Anywhere you see the "Ask for Help" icon on the site, you can submit a request for help to us via our online form.
	Online Chat If you like instant messaging, you'll love our 24-hour, Monday-Friday online developer support chat. You can also chat with our sales and customer service personnel for non-technical support requests.
	Telephone The old adage is that we're just a phone call away, and we are, so when you want to talk to a human being, feel free to pick up the phone and give us a ring. We list our phone numbers on our contact us page and beneath most pages on this site. Call us toll-free within North America!

More information about our product support and policies can be found at our Support Policies page.  Product support does not apply to CTP and Beta releases of our products (see below for your options under Peer Help).  We also have a section of the website devoted to covering our support for Visual Studio 2008.

Peer Help

Two heads are better than one, so it follows that a whole bunch of smart folks sharing ideas in open forums will produce good results. That's what we've got with our forums and blogs. Just think, there are probably other developers out there right now just like yourself who have experience doing what you want to do, and we welcome everyone to share that know-how.

Forums and Newsgroups You can find help from others like you who are using our products chiefly by visiting our forums. But at Infragistics, we want you to think of us as your peers, so you'll often find our team members answering your questions on the forums. And if you prefer to use a news reader, you can read and post to the same forums via your favorite news reader using news.infragistics.com.  We have forums devoted to discussing our latest CTP and Beta previews.

Blogs and Bloggers To provide you with that extra tidbit of information that will help improve your experience with us, we also publish important and helpful information on our blogs. They're a good place to watch for product release information, tips and tricks, and to generally keep your skills sharp in .NET and Java.

We're always working on improving, so if you have any suggestions on how we can make your Infragistics experience better, please do let us know.