We are looking for a Developer Support Engineer for our WPF and Silverlight Products. As part of the team you will have to learn our presentation-layer components inside and out - through source code and within applications, from planning/beta to release and beyond. Create sample applications, troubleshoot customer questions (via phone, live chat, and email), edit/write knowledge base articles, and use the latest languages/programming environments. If you can write quality technical articles, you can even get published! This is a dynamic learning environment offering true potential to grow and advance for a motivated, enthusiastic employee.
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- Support other DSEs in their daily troubleshooting and case completion.
- Keep updated and ahead of learning Infragistics products and related technologies.
- Actively post to forums.
- Work with Engineering to find work around for bugs labeled as 'Not to fix'.
- Advocate for our customers by responding both efficiently and professionally.
- Provide direct programming support to professional developers using our products, via phone, live chat, web forms, forums, and email.
- Analyze, reproduce, and troubleshoot technical problems using Infragistics products as reported by customers.
- Reproduce bugs reported by a customer in a coded sample project.
- Take small programming projects as assigned by a manager or other departments.
- Provide coded product functionality samples for the Knowledge Base and customers directly.
- Test/verify bugs submitted on behalf of customers.
- Provide feedback and suggestions/input on product, process, and service improvements, and submit ideas for new products.
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