Description:
|
As a Developer Support Engineer for Infragistics Software Company, you will provide world-class support for our Developer community of Infragistics product users. As part of the Developer Support Services department you will be an integral part of the team dynamics in learning, sharing knowledge and contributing to the overall success of the our products.
Learn our presentation-layer components inside and out - through source code and within applications, from planning/beta to release and beyond. Create sample apps, troubleshoot customer questions (via phone, live chat, and email), edit/write knowledge base articles, and use the latest languages/programming environments. If you can write quality technical articles, you can even get published! This is a dynamic learning environment offering true potential to grow and advance for a motivated, enthusiastic employee.
|
Responsibilities:
|
- Provide direct programming support to professional developers using our products, via phone, live chat, web forms, forums, and email
- Analyze, reproduce, and troubleshoot technical problems using Infragistics products as reported by customers
- Work with Engineering to find solutions for our customers
- Support other DSEs in their daily troubleshooting and case completion
- Keep updated and ahead of learning Infragistics products and related technologies
- Actively post to forums
- Advocate for our customers by responding both efficiently and professionally
- Reproduce bugs reported by a customer in a coded sample project
- Take small programming projects as assigned by manager or other departments
- Provide coded product functionality samples for the Knowledge Base and customers directly
- Test/verify bugs submitted on behalf of customers
- Provide feedback and suggestions/input on product, process, and service improvements, and submit ideas for new products
- Other duties may be assigned
|
Qualifications:
|
- Excellent spoken and written communication in English is imperative
- Superior Customer Service Skills
- Management, Team Lead, or other leadership role experience
- The following (listed in order of importance): C#, VB.NET, .NET web development (ASP.NET, JavaScript, XML, AJAX, HTML/DHTML), Windows Presentation Foundation (WPF), Silverlight
- Knowledge in: Telerik, Infragistics, Devexpress a plus
- Hands-on experience with product life-cycle/development
- Enthusiasm/familiarity for component architecture and methodology a plus
- Proficient with Microsoft Visual Studio 2003, Visual Studio 2005, and/or 2010
- Familiarity and/or experience with databases, database management systems, and data structures
- Ability to comprehend and retain Infragistics product knowledge
- BS required or demonstrated equivalent skills, and/or preferred minimum 4-6 years of true professional experience
- Must be eligible to work in the U.S. No relocation allowances.
|
| This is not an application programmer position; however it requires a similar skill set. You must pass a written and oral technical exam in programming languages including a timed, demonstrated ability to write a .NET application on-site as per our specifications. |