Description
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Learn our presentation-layer components inside and out - through source code and within applications, from planning/beta to release and beyond. Create sample apps, troubleshoot customer questions (via phone, live chat, and email), edit/write knowledge base articles, and use the latest languages/programming environments. If you can write quality technical articles, you can even get published! This is a dynamic learning environment offering true potential to grow and advance for a motivated, enthusiastic employee.
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Responsibilities
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- Provide direct programming support to professional developers using our products, via phone, live chat, web forms, forums, and email.
- Analyze, reproduce, and troubleshoot technical problems using Infragistics products as reported by customers.
- Work with Engineering to find solutions for our customers.
- Support other DSEs in their daily troubleshooting and case completion.
- Keep updated and ahead of learning Infragistics products and related technologies.
- Actively post to forums.
- Advocate for our customers by responding both efficiently and professionally.
- Reproduce bugs reported by a customer in a coded sample project.
- Take small programming projects as assigned by manager or other departments.
- Provide coded product functionality samples for the Knowledge Base and customers directly.
- Test/verify bugs submitted on behalf of customers.
- Provide feedback and suggestions/input on product, process, and service improvements, and submit ideas for new products.
- Other duties may be assigned.
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Qualifications
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- Excellent spoken and written communication in English is imperative.
- Superior Customer Service Skills.
- Management, Team Lead, or other leadership role experience.
- The following (listed in order of importance): C#, VB.NET, .NET web development (ASP.NET, JavaScript, XML, AJAX, HTML/DHTML), Windows Presentation Foundation (WPF), and Silverlight.
- Knowledge in: Telerik, Infragistics, Devexpress a plus.
- Hands-on experience with product life-cycle/development. Enthusiasm/familiarity for component architecture and methodology a plus.
- Proficient with Microsoft Visual Studio 2003, Visual Studio 2005, and/or 2010.
- Familiarity and/or experience with databases, database management systems, and data structures.
- Ability to comprehend and retain Infragistics product knowledge.
- BS required or demonstrated equivalent skills, and/or preferred minimum 4-6 years of true professional experience.
- No relocation allowances.
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| This is not an application programmer position; however it requires a similar skill set. You must pass a written and oral technical exam in programming languages including a timed, demonstrated ability to write a .NET application on-site as per our specifications. |