Purpose

This position is a challenging combination of coding, documentation and problem-solving. The successful candidate must possess good Java and J2EE coding skills, along with excellent verbal and written abilities. During any given day you will work with developers, internal marketing and customers to help with a wide variety of problems.

Essential Duties

• Create example applications which demonstrate product usage
• Contribute to development and maintenance of public web site
• Provide coded product functionality samples for knowledge base and customers directly
• Test/verify bugs submitted on behalf of customers
• Provide feedback and suggestions / input on product, process and service improvements, and submit ideas for new products
• Write / update help topics (e.g., How-To's, Quick Starts, Tutorials) for Infragistics' UI controls
• Write code snippets in various programming languages
• Work with RAD, NetBeans and Eclipse
• Work with Tomcat, WAS, WPS, and other application and portal servers
• Research design docs and interview relevant subject-matter experts (e.g., Developers, Product Managers, Q/A testers, Evangelists, Support)
• Provide direct programming support to professional developers using Infragistics products, via phone and e-mail
• Reproduce bugs reported by customers in coded sample projects

Minimum Requirements and Skills

• J2EE programming experience with servlets, JSP and JSP-EL.
• Competency with HTML 4, CSS 2 and Javascript
• Ability to install and configure commercially-used servlet containers such as Tomcat and WAS
• Proven technical writing ability
• Excellent verbal skills
• Ability to help customers in a friendly, professional manner

Desired Additional Skills

• Experience with JSTL and custom tags
• Familiarity with Struts and Java Server Faces
• Familiarity with JSF component libraries such as IceFaces and RichFaces
• Knowledge of AJAX and AJAX tools such as Dojo

Essential Duties

• Provide direct programming support to professional developers using Infragistics products, via phone, live chat, and e-mail.
• Analyze, reproduce, and troubleshoot technical problems using Infragistics products as reported by customers.
• Reproduce bugs reported by a customer in a coded sample project.
• Take small programming projects as assigned by manager or other departments.
• Provide coded product functionality samples for the Knowledge Base and customers directly.
• Test/verify bugs submitted on behalf of customers.
• Provide feedback and suggestions/input on product, process and service improvements, and submit ideas for new products.
• Other duties may be assigned.

Minimum Requirements & Skills

• Knowledge, ability and desire to learn/apply MORE about any of the following (listed in order of importance): C#, VB.NET, .NET Web development (ASP.NET, JavaScript, XML, AJAX, and HTML/DHTML), Windows Presentation Foundation (WPF), and Java Server Faces (JSF).
• Proficient with Microsoft Visual Studio 2003 and/or Visual Studio 2005.
• Familiarity and/or experience with databases, database management systems, and data structures.
• BS required or demonstrated equivalent skills, and/or preferred minimum 1-3 years of true professional experience.
• Excellent spoken and written communications in English are imperative.
• Must be able to work in the US without sponsorship. No relocation allowances.
• This is not an application programmer position; however it requires a similar skill set. You must pass a written and oral technical exam in programming languages including a timed, demonstrated ability to write a .NET application on-site as per our specifications.