In this episode of The Storyboard: Conversations about Usability and UX, (iTunes | RSS | Direct Download | Google Play | Stitcher | Soundcloud), Elden Nelson talks with Charles Plath and Mike Fagan of Instec, a company that develops custom software for insurance companies. Charles is Instec’s user experience director; Mike is vice president of product management. Together they explain how Instec uses prototyping and user…