Hi Team,
Installation of 13.2 throws below exception, if we select complete installation then its shows that ‘Windows Phone 7.1’ and ‘Silverlight 5.0’ dependency is missing. We have ‘Windows Server 2008’ operating system and ‘VS2010’, we experiences that ‘Windows Phone 7.1’ does not support ‘Windows Server 2008’ operating system and it ask for Windows Vista, however we have selected only asp.net options in setup and continue further steps and it throws below error.
Error:
02:39:52: Version number of the executable is: 13.2.20132.1057
02:39:57: Checking proxy settings...
02:39:58: Proxy not found on the system!
02:40:20: Error has occured while downloading product configuration from server.
02:40:20: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 64.14.177.234:80
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.WebClient.DownloadFile(Uri address, String fileName)
at System.Net.WebClient.DownloadFile(String address, String fileName)
at Infragistics.Wrapper.Interface.Utilities.AutoUpdatesUtility.UpdateRTMDownloadUrls()
02:40:41: Error has occured while downloading product configuration from server.
02:40:41: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond
Please let us know if you need more details.
We have also tried full installation on ‘Windows 2008’ operating system, VS2010+ VS2012 and shows below error.
05:42:14: Log file initialized at: 4/19/2014 5:42:14 PM
05:42:14: Version number of the executable is: 13.2.20132.1057
05:42:14: Checking proxy settings...
05:42:14: Proxy not found on the system!
05:42:14: System.UnauthorizedAccessException: Access to the path 'C:\ProgramData\Infragistics\13.2\Infragistics_20132_Platform.exe' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost)
Hello Narayan V,
This is because for some reason the Infragistics Platform Installer is not able to download anything from our download server. It might be because your internet connection is behind a firewall or a proxy server.
I suggest you to log in and download the Complete Bundle from here:
https://www.infragistics.com/downloads/generate/00000000-0000-0000-0000-000000004257
Please also be sure that you are running the installer with Administrator rights. This is why you may be receiving the error on Windows 2008.
If you need further assistance with this, please let me know.