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Franco Pederiva
1320
Uninstallation of 'Infragistics Windows Forms 2013.3 Help'
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Hello,

After installing the new Infragistics Windows Forms 2014.1 I like to uninstall the ‘Infragistics Windows Forms 2013.3 Help’ package.
But I always get an error regardless if I try to repair or uninstall it directly under Windows 7 or with the installer ‘Infragistics_WinForms_20132_Help.msi ‘ package.
Has someone please a hint how this can be solved?

Thank you in advance!
Frank

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  • 20872
    Offline posted

    Hello Frank,

    Thank you for contacting Infragistics community.

    I have tried the mentioned scenario on a Windows 7 64bits machine with Visual Studio 2010, when I have installed first Infragistics Windows Forms 2013 vol2 and after that Infragistics 2014 vol1 Windows Forms. After that I have been able to uninstall the Windows Forms Help 2013 vol2 through its .msi.

    In order to investigate your behavior I would like to ask you to do the following and to attach the produced log file so we could look into it after that:

    1. In the folder that you have the "Infragistics_WinForms_20132_Help.msi", run the command prompt and use the command - Infragistics_WinForms_20132_Help.msi /l logfile.log
    2. Doing so, please continue with the uninstallation of the help package, and if the error appears again, we will have the logfile.log created within the same directory where your .msi file is, with the needed information for further investigation of that behavior.

    Thanks for your assistance in advance. 

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