Hi there
We are experiencing issues with Hyperlinks set up in documents (both PDF and Word) within the Shareplus App.
Specifically - when you press the link - nothing happens!
The locations of the files are held on Sharepoint and we have set the lists in Shareplus to be available offline
I have tested in offline and online mode and this appears to be the case for both states.
Please helpMany thanksPhil
Hello Phil,
Thank you for contacting Infragistics!
SharePlus supports navigation from hyperlinks from PDF files, hyperlinks in word documents will not prompt the native navigator to open.
Can you try using hyperlinks to public websites, like google.com for example?
What's the result you get?
Are the hyperlinks pasted in the documents as such, or do you see pain black text?
Looking forward to hearing from you.
Gonzalo T Technical Support Engineer I Enterprise Mobility Infragistics, Inc.
The hyperlinks have been set up as follows:
https://ourcompany.sharepoint.com/sites/document.pdf
Hyperlinks do work when online - but offline not [even with all files synced].
I have checked the functionality of offline PDF hyperlinks and they show as blue hyperlinks when first created however they do not work in offline mode.
Asset
42
TEST HYPERLINK
Please advise.
Thanks
Phil,
The Splus hyperlink does not work. Please advise further diagnostic help
Thank you
PB
I am currently trying to emulate the error on my end.
I will get back to you in a couple of hours.
Hey Gonzalo T
Any news please? Many thanks
Phil
I'm afraid I'm not able to emulate the error on my end.
Can you please send me a testing pdf file?
If you can't please tell me what kind of pdf it is.
Looking forward to hearing from you
Please can you supply your email address
Phil.
You can send it to gtotorica@infragistics.com
I'm afraid that I couldn't find Splus hyperlinks in your PDF file. Could you point me out to one specific link?
I will also need you to confirm that the library the link points to has offline support enabled.
Hi Gonzalo
I have emailed you the PDF file.
Good news we have had success with the SPLUS links approach
This is being tested by users and we may be able to close down this ticket shortly.
Regards
That is great to hear. I will keep this case open for the next 72 hours.
Please let us know if there's anything else that we can do for you.