Hi,I'm encountering an issue where HTML Multiline fields are displaying "Error when loading html text"
We're using offline support on a number of lists but have recently begun using iOS devices (iPad Mini) with 3g enabled, we only encounter this issue when the user is out on site and has Shareplus set to offline and a 3g / none domain wifi connection, if we set the device to be offline on a domain wifi the field loads correctly and allows editing, if we set the device to airplane mode the field also loads correctly and allows editing, but when receiving and internet connection effectively outside of the domain the user is getting the Error, can anyone point me in the right direction?
Many thanksLawrence
Hello Lawrence,
I'm working on my end to replicate the error as close to your scenario as possible.
I will update this case again within 24 hours.Please let me know if further details arise.
Regards
Gonzalo T Associate Support Specialist Enterprise Mobility Infragistics, Inc.
Hi Gonzalo,Thanks for coming back to me.Just some additional details with the issue:We're on the latest version of Shareplus (4.1.3008) and we're using Sharepoint 2010The error message differs depending on how the site has been setup, when using the servername in the site address the message is:Error when loading html textError: A server with the specified hostname could not be found.When using the site IP addressError when loading html textError: The request times out. Again shareplus is set to Offline mode but connected to an external wifi, when there's no internet connection the field loads without issue.ThanksLawrence
We were able to reproduce the error on our end.
I've already forwarded this information to our developers.This issue will be fixed in a future SharePlus release.
Do you have further questions?
I'm writing to inform you that a bug report has been submitted to our developers.Could please add some detail as to how critical this is for you?
Looking forward to hearing from you.
Hi Gonzalo,
I'm having the same problem, How do you solve?
My user have shaarepoint online and the last versión of Shareplus.
Thanks for your help.
Maria