Hi all,
Whenever SharePlus fails to connect to a site, it can generate Technical Logs that can be used by us to troubleshoot the issue.
These logs are dumped in Local Files. If you have SharePlus PRO you can access them directly from the Home Screen. If you are running SharePlus LITE you will have to sync your iPad/iPhone with iTunes:
I hope this helps troubleshooting any issues you may encounter.
Best regards,
Hello Javier,
Here is a copy of the logs.
Thanks
Martin
Martin,
After reviewing your logs I saw that the configured URL is http://10.1.1.8:2010 which seems to be an internal URL. Your server is returning the following alternate path for that IP address http://dougpoint:2010 which is being used for the subsequent requests SharePlus is sending to your server (because the authentication was successful).
These requests using the http://dougpoint:2010 URL are failing because the URL can't be found. This means this URL is not being accessible from your device.
You need to review your AAM settings (alternate paths) with your SharePoint administrator to make sure http://dougpoint:2010 is a valid URL and that it is accessible from your different connectivity scenarios.
I hope this helps you in reviewing your server settings.
Javier,
Can you please explain why then an iPhone 3GS is not able to access the server but an iPhone 4 is?
We are using exactly the same settings for connection and authentication.
This problem actually stems from Apple devices inability to use the windows DNS server.
Can you please provide a solution to the current version of Shareplus Pro on iPhone 3GS's? We did not have this problem before the upgrade.
I have 2 managers unable to complete part of there job.
ThanksMartin
Martin, did you try the approach recommended in this post?
Regards,