Hello Danko Valkov,

Sorry ,I am new to here.  So I don't understand this :

"I have created the following case for you: CAS-108360-C7S4D3, where we could continue with the first part of your question there."

Can you tell me what I can do ,or where I need go ?

Thanks,

Bruno 

Hello Bruno,

Thank you for getting back to me.

In order to see/operate with your case, you would have to go to your "Account" (once you log in our website, the "Account" is on the top right corner of the website), and there is "Support Activity" on the left hand side, so once you click there, you would be able to see all of your private active tickets.

Please feel free to let me know if there is anything else that we could assist you with.

Hello Bruno,

I am still following this forum thread.

Please do not hesitate to contact us if you have any other questions with this matter.