Hi Please see responses below. Also for information our sharepoint server sits behind an ISA Server if that makes any difference. Where do I send the logs to?

• Are you able to download the file from the same URL using Safari?

• Yes (and other apps that use WebDDAV)

• Have you tried different files and different devices?

• Yes still the same issue

• Can you connect to the internet with the device? Is airplane mode on?

• Yes internet is fine and can browse the sharepoint directories no issue just will not download the file

• Which version of SharePlus are you using?

• The latest one from the appstore (Yesterday)

• Has the device that reproduces the behavior configured SharePlus successfully and now is attempting to perform some action with the content displayed?

• I can connect to the sharepoint site and browse directories but am unable to download a file from the document library. I can see the file I get can get its meta deta I just am unable to download / open it

Thanks

Paul

• Are you able to download the file from the same URL using Safari?

• Yes (and other apps that use WebDDAV)

• Have you tried different files and different devices?

• Yes still the same issue

• Can you connect to the internet with the device? Is airplane mode on?

• Yes internet is fine and can browse the sharepoint directories no issue just will not download the file

• Which version of SharePlus are you using?

• The latest one from the appstore (Yesterday)

• Has the device that reproduces the behavior configured SharePlus successfully and now is attempting to perform some action with the content displayed?

• I can connect to the sharepoint site and browse directories but am unable to download a file from the document library. I can see the file I get can get its meta deta I just am unable to download / open it

Hello Paul,

I'm writing to you in order to check on the app's performance.

Is SharePlus working properly?

We haven't received any updates from you and we will be closing this support case in the next 72 hours if we don't hear back from you. You can reopen the case up until 30 days after it has been closed.

Looking forward to hearing from you

Gonzalo T
Technical Support Engineer I
Enterprise Mobility
Infragistics, Inc.

Hello Paul,

I'm writing to let you know that we are closing this support case.

Bare in mind that you can reopen this support case within the next 30 days.

Please let us know if there's anything else that we can do for you.

Gonzalo T
Technical Support Engineer I
Enterprise Mobility
Infragistics, Inc.