TestAdvantage for Windows Forms (for HP QuickTest Professional software) FAQs

Retrieval of product key information can be easily accomplished through the Registration Record feature on our Web site. Go to My Infragistics > Keys & Downloads, and once you have logged in with your Member ID and password, you will now be able to see your CD Keys, and view the expiration date of your Infragistics products. All registration information should be on this "Keys & Downloads" screen for your easy reference. If your key is unavailable, then please contact our Registration Department.

When you try to install TestAdvantage for Windows Forms (for HP QuickTest Professional) 2007 Volume 2 and earlier along with QTP versions 9.5 and later, you may encounter an installation issue. TestAdvantage versions 7.2 and earlier were released before the release of QTP 9.5. The new QTP 9.5 software locates the .NET add-in registry keys in a location different than the previous QTP versions. The earlier versions of TestAdvantage that were released before QTP 9.5 look for the old registry keys in their old location.

This document explains the workaround for this issue. You can manually add the 9.2 .NET Add-In registry keys so that the TestAdvantage installer will find the keys and the installation will succeed. For your convenience, we have added a .reg file that contains the information that will be merged into your registry.

Follow the steps listed below for the workaround:

TestAdvantage for Windows Forms (for HP QuickTest Professional software) 2009 Volume 1 contains HP QuickTest Professional software Custom Libraries for the Infragistics NetAdvantage for Windows Forms 2009 Volume 1 controls.

Earlier versions of this product beginning with TestAdvantage for Windows Forms (for HP QuickTest Professional software) 2004 Volume 3 have been released to correspond with the exact volume releases of NetAdvantage for Windows Forms over that time period. This product can only be used to test the NetAdvantage for Windows Forms controls of its corresponding volume release (e.g., TestAdvantage for Windows Forms (for HP QuickTest Professional software) 2006 Volume 2 can be used to test NetAdvantage 2006 Volume 2 applications, but would be unable to test NetAdvantage 2006 Volume 1 or NetAdvantage 2006 Volume 3 applications).

Subsequent releases of this product will follow Infragistics established subscription model, and will be synchronized with the volume releases of NetAdvantage for Windows Forms with which they are compatible. This product is only available on a subscription basis. Subscriptions are valid for one year.

The advantages from registering your product key (also sometimes referred to as a CD key) on the Infragistics Web site is mainly to offer you the ability to download the product, automatically receive product upgrades and new release information, as well as access developer support.

Reporting a problem to the developer support staff requires a Member ID and registration of your key will enable developer support to contact you easily and efficiently. Please ensure you specify valid contact information (for example, do not alter your e-mail address in ways intended to misdirect "spam").

Should you lose your product key information, it can be retrieved easily from the My Keys and Downloads page of our Web site (See the My Infragistics submenu).

In order to use TestAdvantage for Windows Forms (for HP QuickTest Professional software):

• The project being tested must be developed with the compatible volume release of NetAdvantage for Windows Forms.
• You will need to be a current owner of both HP QuickTest Professional and its .NET add-in extensibility.

This product presently supports HP QuickTest Professional 9.0 and higher. Note: HP QuickTest Professional 9.0 and higher, and its .NET extensibility add-in, are sold separately by Hewlett-Packard® (HP), and are not supported or sold by Infragistics.

You can purchase HP's products by contacting their Sales Department by phone at +1 (800) 837-8911 (U.S. only) or via an information request submitted through the HP/Mercury Web site.

Unfortunately, at this time, TestAdvantage for Windows Forms (for HP QuickTest Professional software) is available via electronic download only.

Yes. Free e-mail support through our Developer Support Team is available to handle any questions you may have pertaining to this product during your trial period. To distinguish yourself as an evaluation customer, please bypass the request for a CD Key when submitting your inquiry.

For support with HP QuickTest Professional and .NET add-in support, you will need to contact HP/Mercury's customer support.

The allotted usage time for the trial version of TestAdvantage for Windows Forms (for HP QuickTest Professional software) is twenty (20) days. Unfortunately, we are presently unable to extend the trial period.

We recommend you use your trial version of this product on a project that has already been developed with the corresponding fully-licensed version of NetAdvantage. However, it is possible to use the trial version of TestAdvantage for Windows Forms (for HP QuickTest Professional software) on a test application developed using a trial version of NetAdvantage, provided the trial version of NetAdvantage being used corresponds with the trial version of TestAdvantage for Windows Forms (for HP QuickTest Professional software) that is used.

A 14-day trial version of HP QuickTest Professional software can be obtained via the HP/Mercury Web site.

During your evaluation, if you need assistance with that HP QuickTest Professional software and its .NET add-in, return to the HP/Mercury Web site for current pre-sales support information or contact HP Sales at +1 (800) 837-8911 (U.S. only) and ask for assistance with your QuickTest Professional-related issue.

We generally do not have licenses available for use as a "site license" meaning a TestAdvantage for Windows Forms (for HP QuickTest Professional software) license cannot be used for a floating number of machines. We do, however, offer an Enterprise Account licensing structure that can incorporate this product as part of your organization's licenses. If you already own a 25-seat NetAdvantage Enterprise License then you may purchase at least 5 TestAdvantage for Windows Forms (for HP QuickTest Professional software) licenses to obtain the benefit of managing just one license for TestAdvantage for Windows Forms (for HP QuickTest Professional software), just as you do with your 1-seat for NetAdvantage.

The "Enterprise License" Program is a great way for companies that have a development team of at least 25 or more developers to handle issues such as minimizing training costs and ensuring consistency. Through streamlining license management for all developers in your company, the Enterprise program offers Subscription and Priority phone support for all developers. Companies may also take advantage of discounts on volume releases as well as service renewals.

Unlike the licensing structure of NetAdvantage, TestAdvantage for Windows Forms (for HP QuickTest Professional software) is licensed on a per-machine basis only. For example, the number of testing machines you have using HP QuickTest Professional software is equivalent to the number of TestAdvantage for Windows Forms (for HP QuickTest Professional software) licenses that you must have.

If after reviewing the License Agreement page on the Infragistics Web site, you require further clarification, please email our Registration Department.

You must be a registered user (subject to verification) of the following products:

• Infragistics TestAdvantage for Windows Forms (for HP QuickTest Professional software) 2004 Volume 3 or later.
• HP Quick Test Professional 9.0 or later.

Technical support is available from Infragistics:

• Via our Get Help page for both trial and licensed customers.
  
• Phone/chat for customers with registered priority support: +1 (609) 448-2000 (U.S. time, EST, 9:00 AM – 5:00 PM)

For details on the avenues of support available to you or for more information regarding Infragistics' support policies, visit our Support page.

Technical support is also available from HP/Mercury.

Absolutely! For instance, you can purchase 20 licenses of NetAdvantage and combine that with 5 licenses of TestAdvantage for Windows Forms (for HP QuickTest Professional software) to create an enterprise account. As is the case with all of our enterprise accounts, you will be able to benefit from a 15% discount off of the Manufacturer's Suggested Retail Price (MSRP).

While the credit card company shows that the amount was charged, your purchase did not go through. If the verification fails during the purchase process, it does not accept the purchase amount. However, there is a 1-3 business day lag time between the time the Infragistics purchase was declined to the time when your card authorizations will be released to the full amount of the purchase. Should the credit card company need verification that the purchase did not take place, please contact any member of our Sales Department to facilitate this matter.

Infragistics offers several different resellers located all over the world. For purchases of 10 or fewer seats, lower prices may be available through one of our many online resellers. For more information regarding what resellers are in your area, please visit the Resellers page on our Web site.

Typically, only Enterprise account customers are able to benefit by taking their Enterprise discount off of the TestAdvantage for Windows Forms (for HP QuickTest Professional software) Manufacturer's Suggested Retail Price (MSRP). Reasonable discounts may be possible by going through one of our many online Resellers.

TestAdvantage for Windows Forms (for HP QuickTest Professional software) has a Manufacturer's Suggested Retail Price of $2,995.00. It is licensed on a per computer basis and is available in packages of 5 or 10 seats and up. Subscription and Priority support includes all new products, updates and upgrades for one year plus Priority Phone and Rapid Response online support.

There are several methods of payment accepted at Infragistics:

• For transactions completed through the Web site, we accept all major credit cards including Visa, MasterCard, American Express and Discover.
• Infragistics also accepts company checks, COD, and Net 30 PO (with credit approval) for purchases over $1,000.00.
• When purchasing via telephone, payment information can be given to the Sales Representative directly or via e-mail.