How do I create an Account on Infragistics website?
To create a new Account please fill out the requested information Here.
How do I obtain a Free Trial of Infragistics Products?
To obtain a Free Trial for any current Infragistics Product, please Click Here. Once you select the specific product you’d like to download, you will be asked to log in. If you do not have an account on our website, please create one Here.
What if I create an account but do not receive my validation code?
Please contact Infragistics Registrations at registrations@infragistics.com and we will provide your validation code. You can also call directly into Infragistics sales to receive your validation code. If you choose to do so, please contact the appropriate sales office based on your location below.
For customers located in the United States, Canada, Central America, South America and the Caribbean:
Telephone: +1 (800) 231-8588
Email:sales@infragistics.com
Live Chat:chat
For customers located in Europe, the Middle East and Africa:
Telephone: +44 (0) 20 8387 1474
Email:sales-europe@infragistics.com
Live Chat:chat
For customers located in India:
Telephone: +91 (80) 41518042
Email:Sales-India@infragistics.com
For customers located in Japan:
Telephone: +81 (3) 5474 8034
Email:JapanSalesGroup@infragistics.com
For customers located in Australia and the Pacific:
Telephone: +61 (3) 9982 4545
Email:Sales-APAC@infragistics.com
What if I have created a profile but cannot remember my password?
Please create a new password by going to the login page, inputting your e-mail address and clicking on the “Request Password” button. A new password will be emailed to the email address you provided when you created your Infragistics profile. It is suggested that you add "noreply@infragistics.com" to your safe senders list within your inbox to ensure the new password email does not go into your junk mail folder. Please wait a minimum of 15 minutes for an email with your new password to appear in your inbox. Please also check your junk mail folder if you do not receive this email in your inbox. If you do not receive this email within 15 minutes, then please email Infragistics Registrations and we will assist you in obtaining a new password.
How do I create a profile on Infragistics website?
To create a profile on Infragistics website please go to https://www.infragistics.com/my-account/register and fill in the requested information.
What if I create a profile but do not receive my validation code?
Please contact Infragistics at registrations@infragistics.com and we will provide your validation code. You can also call directly into Infragistics sales to receive your validation code. If you choose to do so, please contact the appropriate sales office based on your location below.
For customers located in the United States, Canada, Central America, South America and the Caribbean:
Telephone: +1 (800) 231-8588
Email:sales@infragistics.com
Live Chat:http://www.infragistics.com/chat
For customers located in Europe, the Middle East and Africa:
Telephone: +44 (0) 20 8387 1474
Email:sales-europe@infragistics.com
Live Chat:http://www.infragistics.com/chat
For customers located in India:
Telephone: +91 (80) 41518042
Email:Sales-India@infragistics.com
For customers located in Japan:
Telephone: +81 (3) 5474 8034
Email:JapanSalesGroup@infragistics.com
For customers located in Australia and the Pacific:
Telephone: +61 (3) 9982 4545
Email:Sales-APAC@infragistics.com
What if I have created a profile but cannot remember my username?
Please go to http://www.infragistics.com/my-account/forgot-username and provide the email address you utilized when creating your profile. An email with your username will be emailed to the email address you provided when you created your Infragistics profile. It is suggested that you add noreply@infragistics.com to your safe senders list within your inbox to ensure the new password email does not go into your junk mail folder. Please wait a minimum of 15 minutes for an email with your username to appear in your inbox. Please also check your junk mail folder if you do not receive this email in your inbox. If you do not receive this email within 15 minutes, then please email Infragistics Registrations at registrations@infragistics.com and we will assist you in determining your username.
Where can I download products and source code that I own?
Please log in to our website here. The new page that opens after logging in will provide you with all of your NetAdvantage license keys. If you have other Infragistics products please click on the correct tab on this page, for example, TESTING or JAVA. Once you have located the correct key for the Product and version that you want to download or locate source code for, please click on the license key and a new menu will open below. Please then click on the appropriate tab for what you are trying to download, for example “Source Code” or “Documentation & Samples”. Please then click on the item you need to download and your download will begin.
Where can I locate my license keys?
Please log in to our website here. The new page that opens after logging in will provide you with all of your NetAdvantage license keys. If you have other Infragistics products please click on the correct tab on this page, for example, “TESTING” or “JAVA”.
Where can I register my product?
Please register your Infragistics product by going here and logging in. After logging in, please input your product key into the blank cell and click on the “Register” button. If you receive the following error “This product key has already been registered to” please contact Infragistics registrations at registrations@infragistics.com to determine what steps will need to be taken.
How do I obtain a Free Trial of Infragistics Products?
How do I get technical support during my trial?
To receive technical support during your trial, please go here. Upon logging in you will be asked to select which platform you need support for. Please select the appropriate platform. Upon doing so a new page will open. On the new page, please go to the “Select Product Release Family:” drop down and select the item that lists Trial in parenthesis, for example “NetAdvantage for SharePoint 2011 Vol. 2 (Trial)”. Please complete the form and any relevant uploads and then click on the “Submit” button.
How do I convert my Infragistics trial installation to a fully licensed installation now that I’ve purchased an Infragistics license?
Please register your license key at www.infragistics.com/my-account/register-product.
After you’ve registered, please confirm that the product key that you’ve received is for the same version of NetAdvantage that your trial is for. For example if your trial is for NetAdvantage Ultimate 2011 Vol. 1 then your license key will also need to be for version 2011 Vol. 1. If your trial is for an earlier version of an Infragistics product you can choose to:
How long does my free trial last?
Your free trial will last for 20 usage days. Please contact sales at the appropriate regional office below to discuss next steps as your trial approaches expiration.
For customers located in the United States, Canada, Central America, South America and the Caribbean:
Telephone: +1 (800) 231-8588
Email: sales@infragistics.com
Live Chat: chat
For customers located in Europe, the Middle East and Africa:
Telephone: +44 (0) 20 8387 1474
Email: sales-europe@infragistics.com
Live Chat: chat
For customers located in India:
Telephone: +91 (80) 41518042
Email: Sales-India@infragistics.com
For customers located in Japan:
Telephone: +81 (3) 5474 8034
Email: JapanSalesGroup@infragistics.com
For customers located in Australia and the Pacific:
Telephone: +61 (3) 9982 4545
Email: Sales-APAC@infragistics.com
Can I purchase on your website?
Yes, to purchase Infragistics products via our website please visit our store and click on the product you are interested in purchasing.
I need to purchase an Infragistics, Sheridan or ProtoView product not listed on your website, what do I do?
Please contact Infragistics sales directly via the appropriate Infragistics regional sales office below.
For customers located in the United States, Canada, Central America, South America and the Caribbean:
Telephone: +1 (800) 231-8588
Email:sales@infragistics.com
Live Chat:chat
For customers located in Europe, the Middle East and Africa:
Telephone: +44 (0) 20 8387 1474
Email:sales-europe@infragistics.com
Live Chat:chat
For customers located in India:
Telephone: +91 (80) 41518042
Email:Sales-India@infragistics.com
For customers located in Japan:
Telephone: +81 (3) 5474 8034
Email:JapanSalesGroup@infragistics.com
For customers located in Australia and the Pacific:
Telephone: +61 (3) 9982 4545
Email:Sales-APAC@infragistics.com
I tried to purchase through your website, but the transaction was declined. My credit card still shows an approval code, but my order was not fulfilled. What happened and what do I do?
While your credit card company shows that the amount was charged, your purchase did not go through. If the verification fails during the purchase process, it does not accept the purchase amount. However, there is a 1-3 business day lag time between the time the Infragistics purchase was declined to the time when your card authorizations will be released to the full amount of the purchase. Should the credit card company need verification that the purchase did not take place, please contact Infragistics Registrations at registrations@infragistics.com to facilitate this matter.
Is it possible to purchase Infragistics products via a reseller?
Yes, to review the list of worldwide Resellers that Infragistics works with please go to www.infragistics.com/about-us/resellers.
What methods of payment does Infragistics accept?
There are several methods of payment accepted at Infragistics:
Can I upgrade to priority support if I initially purchase a license without it?
Yes, you can upgrade a standard support subscription to priority support at any time during your subscription period.
How can I update my Infragistics product to a new release?
Infragistics provides details of the upgrade process within each product’s documentation located at www.infragistics.com/help/online-documentation. Typically the details for upgrading are located within the “Developer’s Guide” of the documentation. Many products include an upgrade utility that will do the vast majority if not all of the upgrade of your project for you. Please see your product’s documentation for full details.
My Infragistics subscription has already expired, how can I renew my licensing?
If your licensing has already expired, you will not be able to renew your license via our web site. Instead, you will need to renew through an Infragistics Sales Representative if your license is still eligible for renewal. Please contact the appropriate Regional Sales Office list below.
For customers located in the United States, Canada, Central America, South America and the Caribbean:
Telephone: +1 (800) 231-8588
Email:sales@infragistics.com
Live Chat:chat
For customers located in Europe, the Middle East and Africa:
Telephone: +44 (0) 20 8387 1474
Email:sales-europe@infragistics.com
Live Chat:chat
For customers located in India:
Telephone: +91 (80) 41518042
Email:Sales-India@infragistics.com
For customers located in Japan:
Telephone: +81 (3) 5474 8034
Email:JapanSalesGroup@infragistics.com
For customers located in Australia and the Pacific:
Telephone: +61 (3) 9982 4545
Email:Sales-APAC@infragistics.com
My Infragistics subscription is expiring soon, how can I renew my licensing?
You can renew your licensing directly through Infragistics Web Site or with an Infragistics Sales Representative.
To renew through our website please go here and click on the “Renew” button and follow the purchasing steps.
For customers located in the United States, Canada, Central America, South America and the Caribbean:
Telephone: +1 (800) 231-8588
Email:sales@infragistics.com
Live Chat:chat
For customers located in Europe, the Middle East and Africa:
Telephone: +44 (0) 20 8387 1474
Email:sales-europe@infragistics.com
Live Chat:chat
For customers located in India:
Telephone: +91 (80) 41518042
Email:Sales-India@infragistics.com
For customers located in Japan:
Telephone: +81 (3) 5474 8034
Email:JapanSalesGroup@infragistics.com
For customers located in Australia and the Pacific:
Telephone: +61 (3) 9982 4545
Email:Sales-APAC@infragistics.com
What are the benefits or renewing my subscription?
Renewing your Infragistics subscription will allow you to continue to receive all Infragistics upgrades, Major volume releases and Service Releases for your product ensuring that all key new browsers, operating systems, security standards etc. are supported within the Infragistics products you are developing with. Renewing creates stability in knowing that you will always have access to a supported product as well as a significant competitive advantage as Infragistics remains on the cutting edge of all platforms as we consistently provide you dozens of largely demanded new features and controls with every new major volume release.
Additionally, renewing your subscription also provides you with continued access to our Developer Support team, so that there is always someone available to help you through any questions or challenges you come across in developing your applications with our products.
What is included within an Infragistics subscription?
Your subscription entitles you to one year of access to all Infragistics upgrades, service releases and support. For full details on what is included within your subscription please visit www.infragistics.com/help/support-policies.
What is the difference between Infragistics Products which include Priority support and Infragistics Products that do not include priority support?
Infragistics offers several levels of Product Support:
Standard Support comes with most NetAdvantage product subscriptions. Standard support includes access to our developer support team via our online submission page. Responses are provided on our website and via email. Standard support does not include a guaranteed response time but typically submissions will be responded to within 3 business days.
Priority Support is a higher level of support offered by Infragistics which includes access to our developer support team via 3 options:
Where can I go to see Infragistics Product Roadmap?
To review Infragistics Product Roadmap please visit the product page for the specific product you are interested in and click on the “Product Roadmap” tab at the bottom right of the page. For a list of all products please go to www.infragistics.com/products.
Does Infragistics charge any run time royalties for Infragistics products?
There are no run time royalties charged for using any Infragistics NetAdvantage product. End user applications developed using Infragistics products can be distributed as needed, and you are not charged additional royalties when distributing our assemblies with your executable. Royalties are only charged if you intend to distribute the software as a design time tool in your application. Once other developers start using the product in design-time, additional seat licenses must be purchased.
Where can I find the Infragistics License agreement for the Infragistics product I’m evaluating or working with?
Please review our license agreement at www.infragistics.com/legal/agreement.
Which Infragistics products are included within each Infragistics Suite?
Infragistics NetAdvantage UI development tools are offered as individual products or within product suites. Currently Infragistics offers new licenses within the below product suites:
How do I make a feature request?
To submit a feature request please go to www.infragistics.com/membership/featurerequest.
How quickly should I expect a response from Infragistics Developer Support if I submitted a question online?
Standard Support Subscription owners with an active subscription:
I have a question or an issue in working with an Infragistics product, how do I get help?
There are many different resources which our customers can utilize to obtain assistance on questions around working with our product, including self-help resources and direct developer support. These options are below.
Self-Help Resources
What is a Service Release?
Service Releases are new builds of Infragistics product’s major version releases which include code changes made in order to address issues and accommodate requests from our customers.
What is the Product Lifecycle for my Infragistics product?
To review all Product Lifecycle information please go to www.infragistics.com/help/product-lifecycle
When does Infragistics provide Service Releases?
You can review Infragistics Service Release schedule at www.infragistics.com/help/service-releases.
Who can I contact at Infragistics if I need help with licensing, registrations and getting started with Infragistics Products (not technical support)?
For customers located in the United States, Canada, Central America, South America and the Caribbean:
Telephone: +1 (800) 231-8588
Email:registrations@infragistics.com or sales@infragistics.com
Live Chat: chat
For customers located in Europe, the Middle East and Africa:
Telephone: +44 (0) 20 8387 1474
Email:registrations@infragistics.com or sales-europe@infragistics.com
Live Chat:chat
For customers located in India:
Telephone: +91 (80) 41518042
Email: registrations@infragistics.com or Sales-India@infragistics.com
For customers located in Japan:
Telephone: +81 (3) 5474 8034
Email: registrations@infragistics.com or JapanSalesGroup@infragistics.com
For customers located in Austrailia and the Pacific:
Telephone: +61 (3) 9982 4545
Email: registrations@infragistics.com or Sales-APAC@infragistics.com
I’m having issues getting Infragistics TestAdvantage to work correctly, what can I do?
If you’ve installed Infragistics TestAdvantage but cannot get it to work correctly when testing your application built with NetAdvantage for WindowsForms, please first check to ensure that you have the same version of TestAdvantage installed as the version of NetAdvantage your development team used when building your application. For example, if your development team built your application with NetAdvantage for WindowsForms 2010 Vol. 2 than you will need to test this application using TestAdvantage for WindowsForms 2010 Vol. 2.
If you have confirmed that you have the correct version of TestAdvantage installed please contact Infragistics Developer Support by going to www.infragistics.com/my-account/submit-support-request to obtain assistance in configuring TestAdvantage.
What are the supported environments and system requirements for working with an Infragistics Product?
To review the supported environment and system requirements for working with an Infragistics product please go to www.infragistics.com/help/supported-environments
What do I do if I try to install my Infragistics product with the license key that I’ve purchased and I receive an Invalid key error?
If you receive an invalid key error please follow these steps.
What if I have an active Infragistics Product Subscription but I cannot locate a key for the latest version within my profile?
Please make sure that you are registered to your license key by going to www.infragistics.com/my-account/keys-and-downloads and locating the license key within your profile. If you are not registered to your license key please go to www.infragistics.com/membership/Registerproduct and register your key. Once you register you will be able to see that key at the initial link provided. If the key you registered is not for the current version, then please contact Infragistics Registrations to obtain your latest license key(s) at registrations@infragistics.com.
What should I do if I need an earlier version of Infragistics product?
If you need an earlier version of the Infragistics product you own please contact Infragistics Registrations at registrations@infragistics.com.
If you need to purchase an earlier license of Infragistics than what is currently being offered on our website please contact Infragistics Sales at the appropriate regional office listed below.
For customers located in the United States, Canada, Central America, South America and the Caribbean:
Telephone: +1 (800) 231-8588
Email:sales@infragistics.com
Live Chat:chat
For customers located in Europe, the Middle East and Africa:
Telephone: +44 (0) 20 8387 1474
Email:sales-europe@infragistics.com
Live Chat:chat
For customers located in India:
Telephone: +91 (80) 41518042
Email:Sales-India@infragistics.com
For customers located in Japan:
Telephone: +81 (3) 5474 8034
Email:JapanSalesGroup@infragistics.com
For customers located in Australia and the Pacific:
Telephone: +61 (3) 9982 4545
Email:Sales-APAC@infragistics.com
What types of Licensing models does Infragistics offer?
Infragistics products can be purchased as individual licenses on a per developer basis or multi-user licenses, where a single key is provided for multiple users
For TestAdvantage, licensing is typically on a per machine basis.
If other licensing models would be preferable please contact Infragistics sales to discuss what may be available for your organization.
For customers located in the United States, Canada, Central America, South America and the Caribbean:
Telephone: +1 (800) 231-8588
Email:sales@infragistics.com
Live Chat:chat
For customers located in Europe, the Middle East and Africa:
Telephone: +44 (0) 20 8387 1474
Email:sales-europe@infragistics.com
Live Chat:chat
For customers located in India:
Telephone: +91 (80) 41518042
Email:Sales-India@infragistics.com
For customers located in Japan:
Telephone: +81 (3) 5474 8034
Email:JapanSalesGroup@infragistics.com
For customers located in Australia and the Pacific:
Telephone: +61 (3) 9982 4545
Email:Sales-APAC@infragistics.com
Where can I find information on getting started with Infragistics products and product documentation?
For basic getting started information please go to www.infragistics.com/help and see the “Getting Started” section. To locate our Product Documentation please go to www.infragistics.com/help/online-documentation.
For the product specific “getting started” information and to locate product samples to see the basic capabilities of our products and to review the code behind these samples, please go www.infragistics.com/products and click on the “Learn More” button for the specific product you want to learn more about. When the product page loads, please scroll down to locate the following:
Where can I find samples to see what’s possible with Infragistics controls and learn from the code used within the samples?
To locate product samples to see the capabilities of our products and to review the code behind these samples, please go www.infragistics.com/products and click on the “Learn More” button for the specific product you want to learn more about. When the product page loads, please scroll down to locate the following:
Where can I register my license key?
Please register your Infragistics product by going here and logging in. After logging in, please input your product key into the blank cell and click on the “Register” button. If you receive the following error “This product key has already been registered to” please contact Infragistics registrations at registrations@infragistics.com or via Live Chat at www.infragistics.com/chat to determine what steps will need to be taken.
Where do I go to find out about Infragistics products accessibility?
To review Infragistics products accessibility please go to www.infragistics.com/resources/accessibility.aspx#AccessibilitySection508.
I purchased an Infragistics product, received my license key and registered it on your website, so why does my Infragistics product still say that I only have a trial version installed?
In order to convert a free Infragistics Product Trial into the fully licensed version you will need to also run your product installer again and when prompted input your license key. A full reinstall will not be necessary and this process should take only a few minutes. Upon completing this process your trial version will have been converted into a full version of the Infragistics product you are working with.
Why should I register my license key?
Registering your license key will allow you to:
Where can I read about experiences other organizations have had in working with Infragistics Professional Services team?
To review professional services work we’ve done for select other organizations please go to www.infragistics.com/services/showcase.
Who can I contact to understand how Infragistics can help me with my current project?
For customers located in the United States, Canada, Central America, South America and the Caribbean:
Telephone: +1 (800) 231-8588
Email:sales@infragistics.com
Live Chat:chat
For customers located in Europe, the Middle East and Africa:
Telephone: +44 (0) 20 8387 1474
Email:sales-europe@infragistics.com
Live Chat:chat
For customers located in India:
Telephone: +91 (80) 41518042
Email:Sales-India@infragistics.com
For customers located in Japan:
Telephone: +81 (3) 5474 8034
Email:JapanSalesGroup@infragistics.com
For customers located in Australia and the Pacific:
Telephone: +61 (3) 9982 4545
Email:Sales-APAC@infragistics.com