NetAdvantage for .NET FAQ

All products offered on the Infragistics Web site are now activation-free. However, activation is offered on older products should you need it. The activation of older products will be addressed by our Registrations Department. Please contact them directly at registrations@infragistics.com with any further questions.

As a Subscription customer, you are certainly entitled to product upgrades for the period of one year. This information should have been e-mailed to the address you provided in your member ID during registration. If you did not receive a new key to your ID please check:

• Your member profile and registration history in My Infragistics to see if your new key is already listed.
• Your previous product keys have been registered to your ID consecutively (if not, your key can be provided by our Sales Department.)
• Your subscription has not expired.
• When purchased through a reseller, please make sure your product key was registered to your member ID on our website.

If you need further assistance, please contact the Sales Department at sales@infragistics.com or call 800-231-8588.

Yes, provided you have registered your product ownership with Infragistics. You may aslo contact the Registration Department at registrations@infragistics.com if you have registered but did not receive your product upgrade notification.

Retrieval of product key information can be easily accomplished through the Registration Record feature on the My Infragistics area of our Web site. Once you have logged in with your Member ID and password after you click on My Products/Keys, you will be able to retrieve CD Keys at your leisure as well as easily register your Infragistics product. All registration information will be on file in this area for easy reference. If your key is not available please contact the Registrations Department for further assistance.

As your subscription has already expired, you do not qualify for the renewal pricing offered by Infragistics. However, you are entitled as a returning customer to a $100 discount off the current price of a NetAdvantage annual subscription. For more information regarding expired subscriptions as well as purchasing a new subscription, please contact our Sales Team at sales@infragistics.com or call 800-231-8588.

The standard renewal pricing on a subscription varies depending on when you renew your subscription. For renewals that are done two months (90 Days) prior to the Subscription expiration, a 15% discount off list cost is offered, 60 Days prior to expiration a 10% off list cost discount is available, and should you renew the month yourservice expires, no discount is available. If you miss these renewal periods and your product expires, you may qualify for a returning customers discount on your NetAdvantage with Annual Subscription purchase.

When creating a new member profile on our website, you will be asked for a validation code when you first attempt to log in. This validation code should have been automatically sent to the email address you entered for your member profile when the profile was created. Entering this code will validate your member profile and allow you to the appropriate members-only sections of the website. Once you have validated your member profile, you will not need to validate it again.

If you cannot find your validation code, click on the "Forgot Validation Code?" link, which will direct you to another page. Make sure your User Name is correct, and click "Request Code." An email will be sent to the email address connected to your profile; this message will contain a new validation code. Once you have this validation code, attempt to log in to the website again, enter the code, and click “Validate."

It is possible for either the original message containing the validation code or manual requests to generate a new code to be trapped by spam filters, which may prevent the message from getting to you. You may need to disable such filters temporarily, depending on the nature and available settings of your filter.

The advantages from registering your product key on the Infragistics web site is mainly to offer you the ability to download the product, automatically receive product upgrades and new release information, as well as access developer support. Reporting a problem to the developer support staff requires a Member ID and registration of your key will enable developer support to contact you easily and efficiently. Also, should you lose your product key information, it can be retrieved easily from the keys and downloads page.

For a list of the programming language, framework versions and operating systems on which each NetAdvantage product is supported, please see the Supported Environments page for more information.

NetAdvantage for .NET includes our Standard support via web support form, but also includes all product upgrades as well as minor updates for the period of one year.

NetAdvantage for .NET with Priority Support is an all-inclusive package including product, subscription service, and priority support via phone, chat, or web support form. Priority Support guarantees rapid, same business day response to an online web support submission request received by 1 p.m. EST.

You must register your product key to your member ID on the Infragistics Web Site before downloading the software. If you do not have an ID you may create one at the time of registration by selecting the "sign up" area. An email address must be provided to create an ID. Once this process is completed, the new version of the product will be emailed to the given address ID within 24 hours. Any future upgrades or renewal information will be sent to the address given. Should you need to access your product keys in the future, easy retrieval of ID and password information is available at the Infragistics DevCenter or you may contact the Registration Department directly at registrations@infragistics.com.

While most CD Keys are sent electronically, it is certainly possible to receive a boxed product from Infragistics.  Documentation for all Infragistics products is readily available with the electronic download such as help files, online tutorials, and samples. The costs associated with a box are $15.00 for 2nd day delivery and $28.00 for overnight delivery (US ONLY). All costs associated with shipping Infragistics products are determined by FEDEX.  For International shipments please call (609)448-2000 or e-mail the Sales Department for costs.

Yes. Free e-mail support through our developer support team is available to handle any questions you may have during your trial period. To distinguish yourself as an evaluation customer, please bypass the request for a CD Key when requesting support.

The allotted usage time for the trial version of NetAdvantage is 20 days. We are presently unable to extend trial versions.

There are no run time royalties charged for using any Infragistics NetAdvantage product. End user applications developed using Infragistics products can be distributed as needed, and you are not charged additional royalties when distributing our assemblies with your executable. Royalties are only charged if you intend to distribute the software as a design time tool in your application. Once other developers start using the product in design-time, additional seat licenses must be purchased.

The legal license agreement offered by Infragistics is one seat per developer. As long as the license is not shared by other developers, the product can be used on more than one machine. Client side elements are royalty free and the customer is not charged when distributing the executables. Also, when deploying your application, you will not be charged per-server deployment fees. For details regarding the full license agreement, please visit the License Agreement page to find answers to any questions you may have.

If after having reviewed the License Agreement page on the Infragistics Web site you still have questions, then the Registrations Department can help you.  These may include questions related to transferring licenses, consolidation of multiple accounts, or password retrieval.  For further clarification, you can direct these questions to the Registrations Department at registrations@infragistics.com.

While you have purchased NetAdvantage without Priority Support, you still receive Standard Support included with your NetAdvantage toolset. Standard Support includes access to the Infragistics Knowledge Base as well as e-mail support requests made through our Online Support Form regarding issues you may have with installation, programming, the functionality of our product, or explanation of error messages. Also included is support relating to the usage of the NetAdvantage product.  Hot Fixes and Peer-to-Peer newsgroups are also available to customers with Standard Support.  See http://www.infragistics.com/gethelp for more information on support options.

For a complete listing of the supported environments for your Infragistics product, please refer to Supported Environments.  A detailed list of Infragistics products is provided along with which environments and operating systems support that product.

A Hot Fix addresses various issues uncovered since the last full release. In most cases, these issues are unique to specific customers' applications. It is our recommendation that you test all aspects of your application prior to releasing your application with this Hot Fix as it has not gone through our complete QA testing cycle. For more information regarding our Hot Fixes please visit Hot Fixes.

NetAdvantage supports a variety of programming environments for all your development needs. For a list of what Microsoft environments support NetAdvantage, please visit the Supported Environments page for more information.

Yes, even if you are not a NetAdvantage Subscriber or your Subscription has expired, you will still be eligible to receive bug fixes from Infragistics. For additional questions regarding bug fixes or other technical issues, please feel free to contact our developer support staff through our Web Support Form.

Absolutely! You can, for instance, purchase 20 licenses of NetAdvantage and combine that with the purchase of 5 licenses of TestAdvantage to create an enterprise account. As is the case with all of our enterprise accounts, you will be able to benefit from a 15% discount off of the MSRP.

While the credit card company shows that the amount was charged, your purchase did not go through. If the verification fails during the purchase process, it does not accept the purchase amount. However, there is a 1-3 business day lag time between the time the Infragistics purchase was declined to the time when your card authorizations will be released to the full amount of the purchase. Should the credit card company need verification that the purchase did not take place, please contact any member of our Sales Team to facilitate this matter.

Infragistics offers several different resellers located all over the world. For purchases of 10 or fewer seats, lower prices may be available through one of our many online resellers. For more information regarding what resellers are in your area, please visit the Distributors and Resellers page on our Web Site www.infragistics.com/corporate/Worldwide/Default.aspx.

There are several methods of payment accepted at Infragistics. For transactions completed through the Web Site, we accept all major credit cards including Visa, MasterCard, American Express, and Discover. Also, Infragistics accepts company checks as well as COD, and Net 30 PO (with credit approval) for purchases over $1000.00. If purchasing via telephone, payment information can be given to the Sales Representative directly or via email.