Infragistics provides a 3-tiered product support lifecycle. Many factors are considered in the assignment of a product status such as: Our Product Lifecycle schedule, time elapsed, relative advances in technology, number of releases subsequent to a version, market volume, and more. Outside factors are also taken into consideration when determining a product’s status such as: support for platforms, and operating systems and environments on which Infragistics products are built.

Active Products

An Active product/version receives full Support Services as eligible under your product purchase agreement and service level. The full details of available Support Services are described on our Support Policies.  Individual Incidents are available for purchase on products with an Active status.
Please note: An Active product may not necessarily be eligible for bug fixes (Product Maintenance) since Product Maintenance may be Expired. Refer to the information posted for your specific product/version.

Extended Products

This Status provides only Limited Product Maintenance and Support. A product may be scheduled to Retire, however we may optionally elect to "Extend" our Maintenance and/or Support services for a period, to allow our licensed users to plan for the future retirement of the product. Please note: Extended support dates are subject to change based on relative technology changes and other factors.

Limited Product Maintenance: Critical bug fixes will continue to be posted as hot fixes on our website and are available to registered users of our Extended products. However, no future development, new features, supported environments or versions of these products will be made available. Supported environments are applicable as they were published when last tested during Active product status.

Limited Product Support: Product Support is available via our Web Support Form, at no cost. We do not provide Priority Support levels for Extended Products, therefore we do not provide phone support or guarantee rapid response for web submissions. Our standard response times will prevail.
Incident support packs are not available for purchase on Extended products.
Additional licenses for Extended products -- should you wish to purchase any for the purpose of maintaining existing applications -- are available upon request. We will continue to license our Extended products and encourage you to buy them under these circumstances.

Retired Products

Many older versions of our products are now listed with a Status of "Retired". A Retired product/version is no longer eligible for Support via our Web Support Form or for individual incidents (phone). No bug fixes will be considered for this product/version. If this product/version is purchased new, it will be sold "AS-IS" and is not eligible for developer support, new features or fixes. Incident support packs are not available for purchase on these products. If your product version is no longer supported, but a newer version is supported and listed on our Supported Environments page, please select that product and review the status of the newer version, as you may wish to upgrade to the latest version.

Please note, however, that our Retired products are still available should you need them, and many are available for download in our Archives on the Downloads area of our website. A CD Key will be required for install. If you are interested in purchasing a Retired product, please contact our sales department for information and a quote.