Accounting programs don’t have the greatest reputation when it comes to user experience. They tend to be functional. UX? - Hmmm. Are people proud working with their applications? - *silence*.

I actually heard someone explaining: “Accounting is not that exciting, so why would those folks need exciting software"?”. Obviously, there’s a lot wrong with that statement but I don’t even want to go into that.…

The heart of User Centered Design (UCD) is to listen to users. By "listen" I don't mean just hearing their words but using all the methods of observation to understand what users want from a product. I need to see what users are doing with a product, their body language, the context of use, prior knowledge, cultural and social issues, along with many other factors. I use what I learn from users to continuously improve…