Top 5 ways of dealing with difficult clients

We’ve all had to deal with difficult clients at one time or another. Sometimes we inherit difficult clients, sometimes we create them, and other times they just get that way all on their own. Here are my five top ways to defuse the situation and bring the business relationship to a more pleasant and profitable place.

1. Listen – one of the most critical things to do and…

There is a lot of data out there today. Spreadsheets upon spreadsheets of data. Presenting this in a meaningful form has, until recently, been the domain of bar charts and line graphs (think MS Excel). This wasn’t necessarily a good thing but at least the x and y axes would usually get labels. Today, however, the sheer volume of data to be conveyed has overwhelmed these rudimentary visualization methods. What’s a manager…

Recently, USA Today overhauled the branding across all their platforms. Many parts of the site were becoming dated and the changes were long overdue.

The difference is amazing. The sites are now night and day. Here are a few things that I noticed:

1. Logo

I love the new logo. It’s fresh, it doesn’t step too far away from their old logo but it allows you to still recognize the brand. However, I do wonder if they could…