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Neil Broderick
90
Licensing for support staff
posted

We have several developers that are all licensed. We are looking at hiring support  staff, they will use visual studio to debug code and investigate ui issues. Will they need to be licensed as developers? 

  • 95
    posted

    Thank you for posting in our community.

    I was researching your inquiry and find out it needs more time to investigate.
    I have created a private support case with an ID of CAS-181171-L5H0P3 for you and I will continue assisting you via this support case. In order to view it on our web site please follow these steps:

    1) Log in with your account on our web site - https://www.infragistics.com

    2) From the Support/Account menu item select View Account Info. This will lead you to My Keys & Downloads page - https://www.infragistics.com/my-account/keys-and-downloads

    3) From the menu on the left side of the page select Support Activity - https://www.infragistics.com/my-account/support-activity

    There you will find a list with all the active cases.

    Please let me know if you have any additional questions regarding this matter.


    Best Regards.

  • 22832
    Offline posted

    Neil,

    The support staff will need a license to debug and investigate ui issues when our toolset is used in the application.