Hi,
When i am click on the NetAdvantage for .NET Complete Bundle link in "My Keys & Downloads" to download it, First it says "Thank you for downloading" and then the download doesn't start instead it gives an error "Internet Explorer cannot display the webpage". I have tried in Firefox and Chrome and am getting the same problem. Can i get a working link?
Thanks,
Raja.
Hi cadcame,In order to facilitate further investigation of this issue, please provide a traceroute that we can review for clues as to why this download may be failing.To initiate the traceroute, access the command prompt and enter “tracert dl.infragistics.com”, a please provide the results of this process to this thread.If you have any questions in the meantime, please let me know.Sincerely,Chris KDeveloper Support EngineerInfragistics, Inc.www.infragistics.com/support
Hi Chris,
I am attaching the trace for dl.infragistics.com
C:\>tracert dl.infragistics.comTracing route to infragisti.hs.llnwd.net [117.121.250.3]over a maximum of 30 hops: 1 14 ms 3 ms 2 ms 182.73.71.153 2 17 ms 14 ms 14 ms 182.73.75.105 3 17 ms 16 ms 13 ms 203.101.100.214 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.Trace complete.
This is the result i got. I am able to download Service Releases for 2011 Vol 1 directly but not the complete bundle for 2012 Vol 1. I am also checking if there is a problem in my end.
Raja
Hi cadcame,
Thank you for providing this information. My IS team is currently looking into this issue and I will be following up on this thread with their findings.
If you have any further questions in the meantime, please let me know.
Sincerely,Chris KDeveloper Support EngineerInfragistics, Inc.www.infragistics.com/support
In the meantime as this issue is being addressed, please let me know what version of NetAdvantage you are trying to download as it may be necessary to provide a discrete download link while this process is completed.
I am having a similar issue.
Gustavo, I am currently helping you debug this through a private case: CAS-195159-K9G9N0. I believe the issue may be specific to you as the download is working for me and others at the moment.
Finally it downloaded. Thanks.