My NetAdvantage_20122_Platform downloader says that there are updates.
When trying to update the following error has been popping up for the last couple of days
Ignite UI Update: An error occured during download, please check internet connection and retry again.
Hi ddally,
This is to let you know that I am looking into this issue for you. So that I can proceed with my research, can you send me your error log file that was produced when the install failed. The log file would have been created in the directory where you ran the installation from.
Thanks,
The following is the error message displayed when try to update IgniteUI Service Release Revision 2029
Here is the snippet from the download
12:42:04: Patch info: {F57F83FD-E2CD-4640-8B18-C8A83065F83C} {2A56BCB6-4BCA-4D6A-AD0B-3CAA4D40A4F5} 4817 2006
12:42:04: PatchFamilies 4817 9117
12:42:04: GUID {2A56BCB6-4BCA-4D6A-AD0B-3CAA4D40A4F5} {DC8EAB7E-913E-4229-B7E5-8EB26996989D}
12:42:04: Checking proxy settings...
12:42:04: Proxy not found on the system!
12:42:14: serialnum matches expression:
12:43:04: Setting up download of NetAdvantage_jQuery_20122.2029_SR.zip
12:43:04: Beginning download of NetAdvantage_jQuery_20122.2029_SR.zip
12:43:04: Error downloading NetAdvantage_jQuery_20122.2029_SR.zip. Review the log file for details.
12:43:04: System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)
at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)
I am also getting this same error with the installer:
Log:
05:21:40: Log file initialized at: 11/29/2012 5:21:40 PM05:21:40: Version number of the executable is: 12.2.20122.1032
...
05:21:44: Checking proxy settings...05:21:44: Proxy not found on the system!05:22:09: Setting up download of NetAdvantage_jQuery_20122.2029_SR.zip05:22:09: Beginning download of NetAdvantage_jQuery_20122.2029_SR.zip05:22:10: Error downloading NetAdvantage_jQuery_20122.2029_SR.zip. Review the log file for details.05:22:11: System.Net.WebException: The remote server returned an error: (404) Not Found. at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result) at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)
Hi Kristopher,
I have created a private support case for you for this issue. On the private case I would like for you to send me your complete log file from the installer.
Thanks!
I'm having exactly the same problem. Its saying that there is an update for Ignite UI but fails with the download.