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NetAdvantage 2013 failed install - proxy problems behind company firewall
posted

It appears that the internet connection fails for NetAdvantage_20131_PlatformInstaller (2013)
We are behind a company firewall, so the proxy settings filtering our internet browsing are not local.  
This seems like a pretty common use case - so I was surprised to see that it didn't work.

Silverlight: An error occurred while downloading Silverlight. No URI for this file has been set. Please verify that there is an active internet connection and try again. Further details can be found in the log file at <a href="C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log">C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log</a>.

Silverlight Help: An error occurred while downloading Silverlight Help. No URI for this file has been set. Please verify that there is an active internet connection and try again. Further details can be found in the log file at <a href="C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log">C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log</a>.

Silverlight Samples: An error occurred while downloading Silverlight Samples. No URI for this file has been set. Please verify that there is an active internet connection and try again. Further details can be found in the log file at <a href="C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log">C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log</a>.

Version Utility: An error occurred while downloading Version Utility. No URI for this file has been set. Please verify that there is an active internet connection and try again. Further details can be found in the log file at <a href="C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log">C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log</a>.

Visual Studio Extension: An error occurred while downloading Visual Studio Extension. No URI for this file has been set. Please verify that there is an active internet connection and try again. Further details can be found in the log file at <a href="C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log">C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log</a>.

Also, just as a note, when creating this post,
the tagging is broken in Chrome browser.  
It denied me from being able to enter "Silverlight" as a tag.

The install log file contains lots of these, repeated:

09:04:45: Log file initialized at: 5/8/2013 9:04:45 AM
09:04:45: Version number of the executable is: 13.1.20131.1007
09:04:46: Checking proxy settings...
09:04:47: Proxy not found on the system!
09:05:10: Error has occured while downloading product configuration from server.
09:05:10: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 64.14.177.234:80
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.WebClient.DownloadFile(Uri address, String fileName)
at System.Net.WebClient.DownloadFile(String address, String fileName)
at Infragistics.Wrapper.Interface.Utilities.AutoUpdatesUtility.UpdateRTMDownloadUrls()

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