I am unable to signin from my office workstation to Infragistics site. When I click the signin link, I get Page cannot be displayed in Internet explorer and on clicking the same link in Google Chrome, I get Invalid Certificate Error.
Note that I have Win 2003 server with Internet explorer 8.0 installed.
Please suggest, how I can fix this issue.
I have tested this scenario and successfully recreated the errors when trying to access signin or Account in our website. I have logged this issue in our internal system to make sure the proper actions will be made in order to investigate the leading cause of the issue. I will update you with the progress of it.
Thank you for posting in the community!
It is currently possible to use latest mozila firefox browser in order to signin the website, while using Win 2003.
Please let me know how this works for you.
Thank you for confirming the issue and suggesting a work around. But unfortunately, for now I can have only I.E. 8.0 & Chrome as the browsers on my workstation.
I have created a private case for this issues with number CAS-131864-Z0R9F5 and I will further update you via the private case. Please refer to it for updates.
I am happy to tell you, after further looking into this issue and investigation we were able to find the cause why our website is not accessible using WinServer 2003. It is caused by Windows Server 2003 Cryptography API. Most of the security certificates issued currently (X.509 certificates) use different algorithm of encryption (SHA2) which is more secure but not supported by default in Windows Server 2003 or Windows XP Operating Systems.
This is known issue and Microsoft provided Hotfix for it – KB 938397.
You could download and install the correct version of this hotfix on affected OS and then restart so that fix can take effect - http://support.microsoft.com/kb/938397From this moment on, the secured content on our site should be accessible in both IE 8 and Chrome.