why do you restrict writing to your forum to priority support members? We bought some infragistics products to other accounts, but I don't wont to use them on the forums.
More community discussions will improve the quality of your products, but you are locking people out?! My discussions led to about five bug fixes in your recent releases.
I'm interested in your point of view :) .
The forums are available to all active customers who have an active subscription. It is recommended that you register the keys to the accounts of the developers that will be using the keys and need support on the product. Is there any reason why you are not currently doing this?
Let me know if you have any questions with this matter.
Could you help illuminate the different tiers of support? I tried looking on Help/FAQs page and didn't find a page dedicated to explaining the difference in the tiers of support.
Thank you. :-)
The tiers are explained here:
Phone and chat support are only for priority support.
Elizabeth AlbertLocalization Engineer