I have a problem with the installation of Indigo Studio, when i start the installation it tells me that i don't have .NET framework .4 and Silverlight installed. However, i installed those application. Checking on microsoft website i get this confirmation:
The version of Silverlight installed is:Silverlight 5 (5.1.20125.0)You are ready to use Microsoft Silverlight
It is the same with .NET framwork, it is installed in my computer as well. I run Windows 7, x64.
Do you have any advice for getting it to work?
Thanks!!
Hi Lavi,
Sorry to hear that, can you try executing the installer from an administrator command prompt with the log enabled as follows:
msiexec /i "IndigoStudio.msi" /lvx* log.txt
and send us the log to cpi at infragistics.com
Thanks,Claudio
Hi Claudio,
Thanks for the help, i didn't manage to access to logs through the cmd line but i managed to access windows 7 logs and the result is listed below. I hope it's what you needed. There were actually two logs generated after I tried to install the application and they are seperated by the ===== line.
Windows Installer installed the product. Product Name: Infragistics Indigo Studio. Product Version: 1.0.95. Product Language: 1033. Manufacturer: Infragistics, Inc.. Installation success or error status: 1602.Log Name: ApplicationSource: MsiInstallerDate: 07.04.2013 01:57:19Event ID: 1033Task Category: NoneLevel: InformationKeywords: ClassicUser: Lavi-VAIO\LaviComputer: Lavi-VAIODescription:Windows Installer installed the product. Product Name: Infragistics Indigo Studio. Product Version: 1.0.95. Product Language: 1033. Manufacturer: Infragistics, Inc.. Installation success or error status: 1602.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="MsiInstaller" /> <EventID Qualifiers="0">1033</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2013-04-06T22:57:19.000000000Z" /> <EventRecordID>6054</EventRecordID> <Channel>Application</Channel> <Computer>Lavi-VAIO</Computer> <Security UserID="S-1-5-21-4091233652-2542611073-1754600676-1000" /> </System> <EventData> <Data>Infragistics Indigo Studio</Data> <Data>1.0.95</Data> <Data>1033</Data> <Data>1602</Data> <Data>Infragistics, Inc.</Data> <Data>(NULL)</Data> <Data> </Data> <Binary>7B41464537303342452D423743342D343833352D394536312D4341304539373531303634317D3030303061383737326132303337346466643036366330633364356138613134613638343030303030393034</Binary> </EventData></Event>===============================================================================Product: Infragistics Indigo Studio -- Installation failed.Log Name: ApplicationSource: MsiInstallerDate: 07.04.2013 01:57:19Event ID: 11708Task Category: NoneLevel: InformationKeywords: ClassicUser: Lavi-VAIO\LaviComputer: Lavi-VAIODescription:Product: Infragistics Indigo Studio -- Installation failed.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="MsiInstaller" /> <EventID Qualifiers="0">11708</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2013-04-06T22:57:19.000000000Z" /> <EventRecordID>6053</EventRecordID> <Channel>Application</Channel> <Computer>Lavi-VAIO</Computer> <Security UserID="S-1-5-21-4091233652-2542611073-1754600676-1000" /> </System> <EventData> <Data>Product: Infragistics Indigo Studio -- Installation failed.</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data> </Data> <Binary>7B41464537303342452D423743342D343833352D394536312D4341304539373531303634317D2C2031363032</Binary> </EventData></Event>
Hi,
I encounter the same problem last week. Today when I try the command prompt i have succesfully make the installation. But when I retry the installation from the MSI package, il meet the error again.
Bye
I ran the msi file from the cmd line directly and i get the same error tough...
In don't just run the msi file in the command. I tried the prompt of Claudio: << msiexec /i "IndigoStudio.msi" /lvx* log.txt >> and it help me to make the installation. I don't suppose that is the solution. It's just what happened in my case.
Hi Guy & Lavi,
Guy: Only difference I can imagine from the command line is that you are running it in administrator mode. Can you try executing the msi in adminstrator mode and see if you get the same error ?
Lavi: We are trying to reproduce the issue in different win7 enviroments without success so far (attached log doesn't give much info either), here are some questions that may help us:
1. Do you have UAC control enabled ?
2. Are you executing the installer with an administrator account or restricted user account ?
3. Do you have any antivirus or similar software running ?
Thanks,Claudio.
To answer your questions:
1. Do you have UAC control enabled ? - yes I do
2. Are you executing the installer with an administrator account or restricted user account ? - as Administrator
3. Do you have any antivirus or similar software running ? - yes I do
Finally it worked in the following way: i ran cmd.exe as administrator and the i followed instructions on this page social.msdn.microsoft.com/.../c3a7123f-5776-4e3d-9c8f-9d7a7a56c8e7 written by Abhi Deshmukh. It worked only after i wrote this syntax in cmd line (adapted to my file structure) C:\Windows\System32\msiExec.exe -i C:\myMSI\<filename>.msi
So yes, it seems that the UAC was causing the problem.
Again, thanks for the support!!
Right now i have AVG Internet Security 2013, the full version.
Regarding UAC it is at level 3 - Default - notify me only when programs try to make changes to my computer.Don't notify me when I make changes to Windows settings.
If you have any other questions, just let me know...
Lavi
Thanks for the feedback and great to hear that you finally were able to install it!
However we are still trying to reproduce the issue locally, so If you don't mind can you tell us:
1. Which antivirus is that you have installed ?
2. Which level of the UAC do you have (it has 4 different levels) ?
Thanks again,
Claudio