My problem is simple - I was going to edit one of my mockups and I received information about an update to install. I've mad the update and that's when problem started - Indigo Studio don't launch anymore. Window appear for a second and then disappears.I've tried to restart both the Studio and OS, I've reinstalled Adobe AIR and Indigo Studio.Nothing helped. Hours of work for nothing, so I really need to find a solution. Worst, that I can't continue my work.
Additional info:Adobe AIR 3.7Windows 7(I'm sorry to bother you both on forum and support, but I thought maybe someone here have the same problem)
Hi Anna,
Could you try downloading the installer from the website again, uninstall and reinstall?
BTW, Indigo uses Silverlight, not AIR ;), but if it worked previously, you should have the right version installed.
Thanks,
Andres
aaguiar said: Could you try downloading the installer from the website again, uninstall and reinstall?
Yes I've done it - I have reinstalled both Silverlight and Indigo Studio. Still without a result. I'm running out of ideas how to solve that...
aaguiar said: BTW, Indigo uses Silverlight, not AIR ;), but if it worked previously, you should have the right version installed.
Sorry, haven't noticed that.
And, try deleting C:\Users\<your user>\Documents\Indigo Studio\Update
Thanks!
I'm resurrecting this thread.
I just installed the latest version (update 13) of Indigo Studio after using it for the past few months. I was excited to experience the bug fixes it was touted to contain. After installing update 13, Indigo stays open for about 30 seconds and then either crashes or just disappears.
I have followed all of the directions in the prior posts on this thread. I have cleared IE cache, deleted the contents of all Indigo Studio folders in Users/Documents, uninstalled Indigo and Silverlight and reinstalled.... Indigo just keeps crashing. I can't keep it open for more than 30 seconds. It will even crash if I just let it sit there after opening.
I'm stuck. I attached the log files for review.
Thanks for the help.
Hi Lance,
I'm sorry to hear that!
Could you try checking the content of the registry entry at HKEY_CURRENT_USER\Software\Infragistics\Indigo\Port?
What number does it have?
Can you try changing it to a number that points to a port that is not being used in your PC? Try 1234 for example.
If you manage to do all of that, please end me the logs again.
Thanks a lot!
Sure. I changed it from 58063 to 9550. Same crash. Logs attached.
Thanks for looking into this.
-- Lance
Thanks to you!
Could you please try deleting CheckForUpdatesOnStartup="True" fragment in Documents/Indigo Studio/Settings/UserRoot.xml, and then start Indigo again?
Hi!
Another question. How would you describe the 'crash'? It just disappears? You get a Windows dialog saying it crashed? Does it have a project open when it crashes?
I deleted 'CheckForUpdatesOnStartup="True"' from Documents/Indigo Studio/Settings/UserRoot.xml, then saved and restarted Indigo. Same result.
Most often, I receive the Windows crash message; but sometimes, Indigo will just disappear. This happens no matter what I do in Indigo. I can just open the app and touch nothing else -- it will crash. I can try to open a project -- it will crash. Here's a screenshot of the latest.
1Hi Lance,
Thanks a lot.
Could you please check in the Event Viewer, in the Application section, if you get a log entry for that error with a more specific message?
In theory, we are capturing all the exceptions on the Silverlight side and displaying a dialog, so this another kind of error and we don't get to log it.
Thanks again!
There were two error logs for each crash. I've included the logs in evtx and xml formats.
Thanks Lance!
The crash is in nvwgf2um.dll, which is the NVidia Driver. This is gonna be fun ;)