Hi!
I have Indigo Version 5 (Update 0.1) installed. After opening it for the first time, I see that there is another update available (Update 0.2). When I ask for that update, I never get Indigo Studio to start again. I've tried lots of things based on previous forum threads, but nothing seems to work. So I'm stuck :-(
This is what happens:
I have tried the following:
From the log:
2015-06-04 06:37:40.24 [568926] [Debug] AppConfig : Using server https://indigo.infragistics.com/2015-06-04 06:37:40.36 [568926] [Debug] RxFileSystemMonitor: Initialized2015-06-04 06:37:41.64 [568926] [Debug] AppConfig : Using update url: https://indigo.infragistics.com/updatecheck5/2015-06-04 06:37:42.07 [568926] [Debug] ShellServices: Session initialization started.2015-06-04 06:37:42.10 [568926] [Debug] ShellServices: Session initialization succeeded.2015-06-04 06:37:42.16 [568926] [Info ] App : Starting Indigo Version 5 (Update 0.1) Running on Windows 8 Enterprise x64 (6.2.9200.0) Silverlight (5.1.40416.0)2015-06-04 06:37:46.99 [568926] [Debug] EnvironmentServices: Profile: LicenseAgreementVersionAccepted changed to '1'2015-06-04 06:37:46.99 [568926] [Debug] LocalRepositoryServices: Saving user profile 2015-06-04 06:37:47.01 [568926] [Debug] ShellServices: Restore environment started.2015-06-04 06:37:47.14 [568926] [Debug] UpdateCheck: [UPDATE][DownloadDll] Starting download https://indigo.infragistics.com/updatecheck5/2015-06-04 06:37:47.16 [568926] [Debug] ShellServices: Restore environment started.2015-06-04 06:37:47.17 [568926] [Debug] UpdateCheck: [UPDATE][DownloadDll] Starting download https://indigo.infragistics.com/updatecheck5/2015-06-04 06:37:48.51 [568926] [Debug] UpdateCheck: [UPDATE][StoreDll] Store dll C:\Users\user.name\AppData\Local\Infragistics\Indigo Studio\Infragistics.Prototypes.Updater.dll2015-06-04 06:37:48.56 [568926] [Debug] UpdateCheck: [UPDATE][CreateUpdater] Create udpater2015-06-04 06:37:48.67 [568926] [Debug] UpdateCheck: [UPDATE][CheckForUpdates] Starting check for updates2015-06-04 06:37:49.45 [568926] [Debug] UpdateCheck: [UPDATE][StoreDll] Store dll C:\Users\user.name\AppData\Local\Infragistics\Indigo Studio\Infragistics.Prototypes.Updater.dll2015-06-04 06:37:49.45 [568926] [Debug] UpdateCheck: [UPDATE][CreateUpdater] Create udpater2015-06-04 06:37:49.50 [568926] [Debug] UpdateCheck: [UPDATE][CheckForUpdates] Starting check for updates2015-06-04 06:37:51.95 [568926] [Debug] LocalRepositoryServices: Saving user profile FirstTimeIntroWasDismissed2015-06-04 06:37:52.02 [568926] [Debug] UpdateCheck: [UPDATE] Status 1008 on initial state.2015-06-04 06:37:52.22 [568926] [Debug] UpdateCheck: [UPDATE] Status 1006 on owning check state.2015-06-04 06:37:52.22 [568926] [Debug] UpdateCheck: [UPDATE] Status 1006 on owning check state.2015-06-04 06:37:52.49 [568926] [Error] UpdateCheck: [UPDATE] Invalid status 1008 on owning check state.2015-06-04 06:37:52.65 [568926] [Debug] UpdateCheck: [UPDATE] Status 1006 on owning check state.2015-06-04 06:38:06.95 [568926] [Error] UpdateCheckServices: [Update] - Install FailedException: [IO.IO_SharingViolation_NoFileName]Arguments: Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.40416.00&File=mscorlib.dll&Key=IO.IO_SharingViolation_NoFileName at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.__Error.WinIOError() at System.IO.File.InternalMove(String sourceFileName, String destFileName, Boolean checkHost) at System.IO.File.Move(String sourceFileName, String destFileName) at Infragistics.Prototypes.Updater.UpdaterCore.ApplyUpdate(IEnumerable`1 updateFiles, String targetFolder)2015-06-04 06:38:06.96 [568926] [Error] UpdateCheckServices: [Update] - Rollback Install FailedException: Cannot create a file when that file already exists.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.__Error.WinIOError() at System.IO.File.InternalMove(String sourceFileName, String destFileName, Boolean checkHost) at System.IO.File.Move(String sourceFileName, String destFileName) at Infragistics.Prototypes.Updater.UpdaterCore.Rollback(IEnumerable`1 addedFiles, Dictionary`2 renamedFiles)
Claudia -
The proxy option was not checked and we (the IT support person here at my work and I) checked Silverlight: I'm on the most up to date version. We tested whether it was the firewall, but taking my computer off the network did not fix the issue. Another coworker is able to run a trial version of Indigo with no issues. The IT support person also created a new profile on my machine and tried installing Indigo on there, thinking maybe my profile was corrupt, but the program still would not start.
He was able to install it on his machine and run the program the first time, but it would hang all subsequent times unless he did a "repair" on the program.
Thanks,
Christine
Hi, Christine!
Really sorry to hear that.
Could you please send us the files located under the Documents\Indigo Studio\logs folder to indigo at infragistics.com?
Thanks for your time.
Best regards,ClaudiaIndigo Studio Team