Your Privacy Matters: We use our own and third-party cookies to improve your experience on our website. By continuing to use the website we understand that you accept their use. Cookie Policy
120
Cannot access Google Drive
posted

One of my employees is trying to add a dashboard I have shared via Google drive. 

She clicks on the cloud icon on the top left and selects "Google Drive", but it either gives her a 400 error or just gets stuck.  Drop Box and SharePoint Server seem to work fine. 

She has no problem with the app on her iphone.  she has uninstalled and reinstalled from the same itunes account.

Thank you for your assistance

Chuck Muirhead

I had her send me a log and here are today's entries.

2015-09-14 10:38:24.993 Log file initialized
APP
Version: 4.0.2 (4.0.1114)
Type: Pro
Display Name: ReportPlus
Bundle Id: com.southlabs.ReportPlus

DEVICE
Name: Melanie's iPad
Model: iPad
System Name: iPhone OS
System Version: 8.4.1
Language: en, Locale: en_US

SETTINGS
Network Stack: 0


2015-09-14 10:38:25.003 RepositorySynchronizer initialized, service url: https://xpluscloud.infragistics.com/
2015-09-14 10:38:25.014 Starting synchronization process, requesting remote private changes since Thu, 03 Sep 2015 18:00:45 GMT
2015-09-14 10:38:27.359 Login finished for user mpapke@practi-cal.com, userId: 2010, displayName: Melanie Papke
2015-09-14 10:38:27.618 Remote changes: 0, local changes: 0, starting merge process ...
2015-09-14 10:38:27.625 Launching 4 operations
2015-09-14 10:38:27.629 Processing remote folders incoming changes ...
2015-09-14 10:38:27.633 Processing remote dashboards incoming changes ...
2015-09-14 10:38:27.637 Processing outgoing changes ...
2015-09-14 10:38:27.640 Running operation: Delete empty folders
2015-09-14 10:38:27.647 Operation Delete empty folders finished
2015-09-14 10:38:27.653 Synchronization process finished, shared: NO, changes: 0, errors: 0
2015-09-14 10:38:27.660 Starting synchronization process, requesting remote shared changes since (null)
2015-09-14 10:38:28.118 Shared with me local changes: 0
2015-09-14 10:38:28.125 Launching 1 operations
2015-09-14 10:38:28.130 Running operation: Delete empty folders
2015-09-14 10:38:28.137 Number of empty folders deleted: 0
2015-09-14 10:38:28.143 Operation Delete empty folders finished
2015-09-14 10:38:28.146 Synchronization process finished, shared: YES, changes: 0, errors: 0
2015-09-14 10:41:25.029 Starting synchronization process, requesting remote private changes since Mon, 14 Sep 2015 17:35:23 GMT
2015-09-14 10:41:25.878 Login finished for user mpapke@practi-cal.com, userId: 2010, displayName: Melanie Papke
2015-09-14 10:41:26.012 Remote changes: 0, local changes: 0, starting merge process ...
2015-09-14 10:41:26.018 Launching 4 operations
2015-09-14 10:41:26.023 Processing remote folders incoming changes ...
2015-09-14 10:41:26.029 Processing remote dashboards incoming changes ...
2015-09-14 10:41:26.034 Processing outgoing changes ...
2015-09-14 10:41:26.039 Running operation: Delete empty folders
2015-09-14 10:41:26.046 Operation Delete empty folders finished
2015-09-14 10:41:26.051 Synchronization process finished, shared: NO, changes: 0, errors: 0
2015-09-14 10:41:26.059 Starting synchronization process, requesting remote shared changes since (null)
2015-09-14 10:41:26.173 Shared with me local changes: 0
2015-09-14 10:41:26.179 Launching 1 operations
2015-09-14 10:41:26.184 Running operation: Delete empty folders
2015-09-14 10:41:26.191 Number of empty folders deleted: 0
2015-09-14 10:41:26.196 Operation Delete empty folders finished
2015-09-14 10:41:26.201 Synchronization process finished, shared: YES, changes: 0, errors: 0
2015-09-14 10:45:14.748 Starting synchronization process, requesting remote private changes since Mon, 14 Sep 2015 17:45:07 GMT
2015-09-14 10:46:04.769 Error getting remote changes: Error Domain=ASIHTTPRequestErrorDomain Code=2 "The request timed out" UserInfo=0x14de5e60 {kErrorManagerInfoStatusCode=0, NSLocalizedDescription=The request timed out, kErrorManagerInfoErrorUrl=https://xpluscloud.infragistics.com/api/Repository/getChanges}
2015-09-14 10:46:04.774 Starting synchronization process, requesting remote shared changes since (null)
2015-09-14 10:46:54.796 Error getting remote changes: Error Domain=ASIHTTPRequestErrorDomain Code=2 "The request timed out" UserInfo=0x16044da0 {kErrorManagerInfoStatusCode=0, NSLocalizedDescription=The request timed out, kErrorManagerInfoErrorUrl=https://xpluscloud.infragistics.com/api/Repository/getSharedWithMe}
2015-09-14 10:48:14.749 Starting synchronization process, requesting remote private changes since Mon, 14 Sep 2015 17:45:07 GMT
2015-09-14 10:49:04.770 Error getting remote changes: Error Domain=ASIHTTPRequestErrorDomain Code=2 "The request timed out" UserInfo=0x160b1410 {kErrorManagerInfoStatusCode=0, NSLocalizedDescription=The request timed out, kErrorManagerInfoErrorUrl=https://xpluscloud.infragistics.com/api/Repository/getChanges}
2015-09-14 10:49:04.776 Starting synchronization process, requesting remote shared changes since (null)
2015-09-14 10:49:54.957 Error getting remote changes: Error Domain=ASIHTTPRequestErrorDomain Code=2 "The request timed out" UserInfo=0x14e09f50 {kErrorManagerInfoStatusCode=0, NSLocalizedDescription=The request timed out, kErrorManagerInfoErrorUrl=https://xpluscloud.infragistics.com/api/Repository/getSharedWithMe}
2015-09-14 10:51:14.749 Starting synchronization process, requesting remote private changes since Mon, 14 Sep 2015 17:45:07 GMT
2015-09-14 10:52:04.769 Error getting remote changes: Error Domain=ASIHTTPRequestErrorDomain Code=2 "The request timed out" UserInfo=0x14f711f0 {kErrorManagerInfoStatusCode=0, NSLocalizedDescription=The request timed out, kErrorManagerInfoErrorUrl=https://xpluscloud.infragistics.com/api/Repository/getChanges}
2015-09-14 10:52:04.775 Starting synchronization process, requesting remote shared changes since (null)
2015-09-14 10:52:54.795 Error getting remote changes: Error Domain=ASIHTTPRequestErrorDomain Code=2 "The request timed out" UserInfo=0x14e8f040 {kErrorManagerInfoStatusCode=0, NSLocalizedDescription=The request timed out, kErrorManagerInfoErrorUrl=https://xpluscloud.infragistics.com/api/Repository/getSharedWithMe}

Parents Reply Children