In the user guide for Desktop, it mentions that "Share" option should be available on the action menu on a dashboard.
The only options I see are Add to Favourites / Tag / Rename / Remove.
What type of subscription do you have? If you have ReportPlus Server (Enterprise) subscription you won't be able to share dashboards. Sharing is available only with cloud subscription, then you will be able to share dashboards with other cloud subscribers. You can share a dashboard with enterprise license if you save it in under the "Enterprise" folder. This way it will be accessible by all users at your organization depending on their permissions.
One more question - if I create a dashboard in iPad, do I need to create it under a specific folder. There is no pre-created "Enterprise" folder in the iPad app.
In the iOS application the enterprise dashboards are located in the "Shared With Me" section.
Synchronization happens on some intervals. If you want immediately to see a dashboard on another device you could manually trigger the synchronization on both devices. In the desktop app you should press the refresh button above the dashboard browser. In the iOS app you should go to Settings -> Your Account -> Synchronization and press Synchronize now.
Please let me know if you still experience any issues with the synchronization of the enterprise dashboards.
Thanks for the reply. Synchronisation works when dashboard is created from iOS devices, but not from desktop version even if I place it in Enterprise folder. Dashboards created in desktop does not sync to web/iOS.
I have checked that the account information is the same as the iOS and is recognised as Enterprise licence.
In order to investigate this issue we will need the log file of the application. It is located in the "%appdata%\ReportPlus\log.txt" file. I will contact the Support team to create a case for you so that you can send us the file.
Thanks Dylan. I found the log file which indicates the following error:
Message : The remote server returned an error: (401) Unauthorized.
Where should I send the log file to?
You will be contacted by our Support team. The issue you are experiencing is probably caused by an unauthorized pending operation to the enterprise server. That's why any new dashboards you are adding are not being uploaded to the enterprise.
If you want to continue using the app you could delete the content of the "%appdata%\ReportPlus" folder. The enterprise dashboards will be downloaded again, but you will lose all your personal dashboards, data sources and accounts.
If you decide to delete the app data folder please create a copy of it before that. In order to investigate the issue and provide you a fix which will prevent this behavior to appear again we will need the log and the sqlite files.
you should be able to upload the log file here by going to the "Options" tab and attach the file.