I am having a issue connecting to SharePlus for MobileIron within my environment. I have added the free SharePlus for MobileIron app to the app store. I have created and configured the Appconfig and Apppolicy within the MobileIron configuration section. I use "com.southlabs.SharePlus.Mobiliron for the bundle/Package ID within both configuration. On my iPhone device within the MobileIron application in the Secure Apps section, SharePlus for MobileIron is listed with green check; within these settings, all the MobileIron appliance information is listed correctly. Only red flag is the configuration count is showing Zero "0". If I open the SharePlus for MobileIron application, the MobileIron app open to grant access to the app (This is how it should work); but I get a error when trying to enter in my ID and password. I have worked with MobileIron tech and all MobileIron configuration looks correct, per the MobileIron tech. The error I am getting is "Authorization error. This account is not authorized to access the app. Please contact your IT Helpdesk". The SharePlus for MobileIron seem to be recognizing my ID and password, as if I enter in a incorrect password, I get this error "invalid credentials".
I am closing this support thread due to inactivity.Please reply if you're still having issues. Support cases and threads can be re-opened on user-end within 30 days from date of closure.
Gonzalo TAssociate Support SpecialistEnterprise MobilityInfragistics, Inc.
HELLO GONZALO , IAM having an issue trying to login as well using mobile iron app ive already installed shareplus
the error that comes up when i enter my email address : unable to locate , could not connect to the server , please check
the data connection and confirm the server address was entered correctly and it gives another option if that doesnt work
OR REGISTER WITH EMAIL
Could you please try recording logs of the error and submitting an error report?That way I can see the calls the app is making and the replies it receives from your server.
Please click here and follow the steps in that forum post in order to enable and send us SharePlus' technical logs after reproducing the issue a couple of times.
Gonzalo Totorica Associate Support Specialist +1 (609) 448 2000 ext 1277 Enterprise Mobility | Infragistics, Inc.