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Offline sync not complete


We are using Shareplus Pro with SharePoint 2007.

Our users sync most of their documents offline.

Some of our users experience the fact that not all documents are synced (e.g. 17 out of 18), even if they force the synchronisation.

This is very difficult as they heavily rely on this feature. The documents are mainly PDF files, and are not larger than 50 Mb

Is there any setting we can check or another solution to the problem.