Trying to "Preview" an Excel file via the SharePlus app (Enterprise version 188.8.131.52.5250) and getting Error: This operation couldn't be completed. (OfficeImportErrorDomain error 912.)
This error happens on Wi-Fi and Cellular connections.
Any help is appreciated.
See Attached image for Error screen capture.
Thank you for contacting Infragistics.In order to get some context information on the issue I would like to know the following:Is the issue occuring with only one file?Is the file password protected?Are you seeing any iOS credential prompt?Looking forward to hearing from you.Regards
Gonzalo Totorica Associate Support Specialist +1 (609) 448 2000 ext 1277 Enterprise Mobility | Infragistics, Inc.
Is the issue occuring with only one file? No, it happens with all Excel files, Word Files but does not happen with pdf files.
Is the file password protected? The file is NOT password protected
Are you seeing any iOS credential prompt? We do not get any credential prompts.
Any help is appreciated. Thank you so much!
Could you provide logs for this error?I would like to see the app's behavior when you try browsing to a file and preview it using SharePlus.Please click here and follow the steps in that forum post in order to enable and send us SharePlus' technical logs after reproducing the issue a couple of times.Make sure you forward it to email@example.com and please include a reference to this thread or case number.Regards
Hi Sheral,It may be a little late on your particular example, however I'm leaving here the answer in case it helps someone else.
Looking around the web I came across the most probable solution for the "OfficeImportErrorDomain error 912", which seems to be related to the documents format and of newer versions of Office, than the one present on the device opening it.
It could also be that those particular files were password protected, or that it has a macro
(from here: https://www.errorsolutions.tech/error/office-import-error-domain-912/)
Adrián PévereSenior Support SpecialistEnterprise Mobility | Infragistics, Inc.