Once you generated a ZIP file containing app logs about your issue, Infragistics Support needs that information in order to help you.
Note: To learn how to generate app Logs, please see [SharePlus iOS] [4.0.x] How to enable and generate app Logs.
How to send the app Logs depends on the license model (Free, Subscription, Enterprise).
Companies with SharePlus Enterprise have priority support for their issues. Please contact your IT Helpdesk or Manager for help. They can login to the corporate Infragistics account and create a new support request.
Note: They will need your app Logs so they can send them to Infragistics Support.
1. Go to Settings > Feedback & Support
2. Choose Like/Don't Like and then Attach File to select the .zip from Local Files.
3. Tap Send. You will receive a ticket number to track your request.
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Thank you for your advice. Contacting Infragistics support directly is not an option for me because I don't actually use SharePlus Enterprise and lack access to an IT help desk. Utilize company contacts and support agreements to provide priority vendor support.In order to expedite processing, the IT support desk might record requests from users. basketball stars