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Error opening excel & word docs on iPad mini 2

I am able to get authenticated to access the sites and libraries, but I am unable to open the documents once I click on them. But this happens 90% of the time?? When opening a document I receive an error:

 "Unexpected error has occured" "Correlation ID: d049e3fd-2b4b-b946-9dbe952ce805"

I have searched on the MS site but I get no finely tuned answers. I dont understand why certain word files will open and others do not. When I go into the documents tab, I do see the documents I am able to open. But there are only 10, and I have about 500 that I am unable to.

Any ideas, am I missing a setting on my end?