Encountering a problem accessing a SharePoint site from an ipad using SharePlus v 4.1.3008. It works fine if accessed with Safari. The site we are accessing was working previously.
Error: A connection failure occurred: SSL problem (Possible causes may include a bad/expired/self-signed certificate, clock set to wrong date)
Thank you for your support request!
When did this stop working? Was it right after an update? Did anything change on your end?
When exactly does the issue come up? When trying to set up the site? When trying to access the site? When trying to open a list or library?
Looking forward to hearing from you,
It was last working toward the end of July, not exactly sure if it stopped working post the update. No we haven't had any changes on SharePoint in the last month.
The error comes up when accessing the site. We have two sharepoint root sites being https://saziswa.sasa.org.za and https://industry.sasa.org.za . Both run off the same servers however access to any site\library within saziswa.sasa.org.za works fine, access to any site\library within industry.sasa.org.za throws up an error.
Please enable and get logs from the app. Attach them to this thread so I can review them.
Thanks in advance,
Log files generated and sent via the Get Support option in app.
Support ticket reference number: 34239
In the logs I see that the site failing to load is the one with URL https://industry.****.org.za/*
The other one, https://saziwa.****.org.za/*, is working fine. Or at least is seems. The request to get the list saziswa.****.org.za/.../ is failing due to lack of permissions (401 - unauthorized).
Please go to Settings > Advanced Settings and change the network stack and try with all 3 of them. Let me know how it goes.