Hello Caylan,

Sometimes the reason for this issue is that the logged in user does not have permission as an admin. Could you answer the following questions:

• What is the version of xCode
• Are you logged in as Admin or have admin rights when running the install
• Are you running the install through command line? If so what is the command that you are using

 To troubleshoot this, please send an installation log file?

1. Open up the “Console” from Launchpad, Select “system.log” from the panel on the left, click “Clear Display” button on the top
2. Run the install and when its done copy and paste the log information into a text file and send it over

Let me know if you have any additional questions.

• What is the version of xCode - Version 5.0.2 (5A3005)
• Are you logged in as Admin or have admin rights when running the install - Yes, the Installer prompts me for admin password.
• Are you running the install through command line? No

Jan 14 09:57:51 Caylans-MacBook-Pro.local launchservicesd[74]: Application App:"Installer" asn:0x0-17b97b8 pid:83849 refs=7 @ 0x7fe4c9489f40 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x17bb7ba pid=83857 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100006/0x186a6 queue
Jan 14 09:57:51 Caylans-MacBook-Pro.local WindowServer[97]: [cps/setfront] Failed setting the front application to Installer, psn 0x0-0x17b97b8, securitySessionID=0x186a6, err=-13066
Jan 14 09:57:52 Caylans-MacBook-Pro.local Installer[83849]: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Hello Caylan,

Thank you for your update. We’ve tried to reproduce this issue internally using the trial version downloaded from our website but we are not seeing this error so we will need some more information.

Does the following path exist after the install shows the error?:

“/Developer/Infragistics/NUCLiOS 2013 Volume 2/"

If so, please provide us with the version number of the IG.Framework file located here: “/Developer/Infragistics/NUCLiOS 2013 Volume 2/Framework/IG.framework”

To get the version number, select the file, Command+Click then choose "Get Info". 

Let me know if you have any questions regarding this matter.

No, the /Developer/Infragistics directory is not created.