I am having a issue connecting to SharePlus for MobileIron within my environment. I have added the free SharePlus for MobileIron app to the app store. I have created and configured the Appconfig and Apppolicy within the MobileIron configuration section. I use "com.southlabs.SharePlus.Mobiliron for the bundle/Package ID within both configuration. On my iPhone device within the MobileIron application in the Secure Apps section, SharePlus for MobileIron is listed with green check; within these settings, all the MobileIron appliance information is listed correctly. Only red flag is the configuration count is showing Zero "0". If I open the SharePlus for MobileIron application, the MobileIron app open to grant access to the app (This is how it should work); but I get a error when trying to enter in my ID and password. I have worked with MobileIron tech and all MobileIron configuration looks correct, per the MobileIron tech. The error I am getting is "Authorization error. This account is not authorized to access the app. Please contact your IT Helpdesk". The SharePlus for MobileIron seem to be recognizing my ID and password, as if I enter in a incorrect password, I get this error "invalid credentials".
Hello Clarence,
Thank you for contacting Infragistics!
Is your SharePoint environment behind MobileIron MDM?If so, has the device been enrolled in it?Are you having this issue with more than one device?
Looking forward to hearing from you.
Regards
Gonzalo T Associate Support Specialist Enterprise Mobility Infragistics, Inc.
I'm writing to you in order to check if you have further questions.
I will keep this case open for another three days while I wait for your response. If at that time you haven't responded, I will close this case as inactive. Please note that closed cases may be reopened within thirty days of closure.
Best regards.
Hi, good Day,
I am still having issue with application connecting throught our MobileIron environment. The device is registerd within the MobileIron environment. I have other application running successfully within this environment.
I have a question about SharePlus for MobileIron app. This account Sharepoint environment is using NTLM and not Kerberos. Is the SharePlus for MobileIron app dependent on using Kerberos?
SharePlus for MobileIron is ready for use upon download.Could you send us Screenshots of your MobileIron setting and technical logs to support@infragistics.com?
Please click here and follow the steps in that forum post in order to enable and send us SharePlus' technical logs after reproducing the issue a couple of times.
Gonzalo TAssociate Support SpecialistEnterprise MobilityInfragistics, Inc.