Fix Error “1324” My Documents Contains Invalid Character

All,

I seem to be stuck here.  I can’t uninstall, repair or modify my installation of NetAdvantage.  I was trying to modify my existing 11.2 version because a team-mate realized we had different DLL versions based on the same install.  I can do anything.  I even tried installing the latest version of the tools but I get the same message.

If I try to uninstall via the Windows control panel I get the same message.  I am in a corporate environment and my “My Documents” folder is mapped to a network drive.  Any advice?

Kevin

Hello Kevin,

Can you paste/attach a log file that shows the actual exception?

Also can you attach the log file of the installer itself?

This will allow us to see what the actual reason for such behavior may be.

Thank you.

Alex,

Thanks.  I have attached the log file.  Let me know if you need anything else.

Kevin

Hello Kevin,

I believe you are experiencing the same kind of issue that is described in this Microsoft forum thread http://social.technet.microsoft.com/Forums/windows/en-US/7ef1e664-7dfa-4ac9-ac48-9ff41717f8f4/error-1324-the-folder-path-my-pictures-contains-an-invalid-character.  In their case, it was the "My Pictures" folder that was mapped to a network drive and giving the same "Error 1324" that your log shows.  They list a couple of workarounds for this kind of issue.

1) Map a drive to your "My Documents" folder and change the registry key to use that mapped drive. The key is at HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Explorer \ User Shell Folders.  Your "My Documents" folder should be listed in the "Personal" registry value.  After that is done, the installer should be able to resolve the path.  If you go this route, be sure to back up your registry so you can roll back as needed.

2) For some, the "invalid character" error was thrown because it couldn't read the directory and was actually a permission issue.  Users had full access to "\\servername\home\username\" but did not have access to "\\servername\home". Once they received Read permissions on that folder, the error stopped for them.  At the end of the forum thread, it is mentioned that all users needed was the ability to "Read Attributes" on the home folder.  That was enough to stop the error in their case, but still not give everyone permission to list the directory or search or run files from that home directory.

I hope this helps resolve your issue.

Hello Kevin,

I am just following up to check if you have any additional questions regarding this case. If so don’t hesitate to contact us again.

Dimka,
Thanks for following up.  I have been working on a large project with a tight deadline so I have not had time to check on this yet.  I did find a work-around for the time being that is getting me by.  Iwill follow up with you in a few days as right now I am somewhat crippled when it comes to upgrading my Infragistics tools.

Thanks!

Kevin

Hello Kevin,

Thank you for your reply.

I will follow up on your status next week.

It turned out that I indeed had the problem Brian suggested. I did not have read permissions to the folder just below "My Documents". I think the networking team here had made some sort of a change recently. Once these permissions were changed it started working correctly.

Thanks for your help!

Kevin

Spot on Brian, many thanks for this. I have managed to detect the error on one of our homeshares and the network guys are working on it now. Thank you so much.

I thought I would just clarify the answer above to make it even easier. Once you have followed the path: HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Explorer \ User Shell Folders do the following. Right-click "Personal" then choose "Modify". I then pasted: %USERPROFILE%\Documents   where my network drive was listed. Everything worked from there.