Do I need to buy a separate license for the Mac and Windows Version?
No. The license key you purchased will work for both. You don't have to purchase a separate license for Windows if you bought the Mac version, and vice versa.
I split my work across two computers. Can I install on both using my single-user license?
The Indigo Studio license is tied to the user, and not the computer, meaning you can install and use Indigo Studio on any computer you use. However, if we notice a large number of activations using the same license, we may contact you to verify this behavior.
What is a perpetual license?
Purchasing an Indigo Studio license enables you to unlock and use all product features beyond the standard 30-day trial period. It is sold to you as a perpetual license, meaning the product you buy is yours to keep and use FOREVER!
And with a perpetual license, you actually get more goodies! In addition to the product, the license qualifies you for any product updates we ship during that year (this could even be a new major version of the product!) and a year of free customer support. Updates may include new features, bug fixes or both.
Say for instance, when you purchased the license key, the most current version of Indigo Studio was version 4 (Update 1). With the perpetual license model, you also get free updates until version 5 (update X).
Another way to say this is that you will get all updates for the last major version released during your active year of subscription. If you wish to get Version 6 of the product, you will have to renew your subscription – but this is a good thing, because renewing will also extend your customer support for an additional year. If you do not renew, the product is still yours, and you can keep using Version 5 (update X) forever. It does not stop working!
In a nutshell, a perpetual license is a good thing – so don’t worry!
Do I have to renew my subscription/license after a year?
Renewing your Indigo Studio subscription is optional. You can continue to use the version you own forever, however, renewing will ensure you get additional updates in the coming year, and extends your product support for an additional year. The renewal price is $249 (50% off list price).
Does my license include unlimited sharing of prototypes on Infragistics' servers?
As stated in the software license agreement, a prototype will be available via its URL for a minimum of 12 months from the date of posting on Infragistics' servers. You can read our most up-to-date license agreement here. Prototype hosting is discussed in more detail under section III.A.
Are there any discounts available for academic/educational use?
UPDATED Aug 3, 2015: Free Academic license announced!
Indigo Studio is FREE for students studying at a degree/diploma-granting institution. Claim your Free Indigo Studio Academic License here. We also offer a university-level academic license that will allow institutions to install Indigo Studio on their lab’s computers. This particular license does not permit installing on a student's personal computer. Since every institution is a bit different in terms of how software is made available, email your questions to firstname.lastname@example.org
Can I get a discount if I buy more than a certain number of licenses?
Get in touch with our Sales team, and they will be able to answer questions related to volume discounts.
I used up my trial on an earlier version. Can I start a new trial when a major version is released?
Yes! If you have tried version 2 in the past, and used up your 30-day trial, you can try the next major version for another 30 days! You can do this in the following two ways:
- If you have days remaining in your 30-day trial period for the current version (e.g., Version 2, Update 5), use the Check for Update option inside the app. You will be able to start a fresh trial for the next major version (e.g., Version 3).
- If you have used up the 30-day trial for the previous major version (e.g., Version 2), simply download and install Indigo Studio from our website (http://indigo.infragistics.com). This will also allow you to start a new trial.
I already own an Indigo Studio License for a specific version. Can I still try the latest version and then go back to my licensed version?
As explained in our perpetual license model above, there is a good chance that latest major version was released during your active year of subscription. This means is that the latest major version is a free upgrade. For instance, if you own a Version 2 license, Version 3 was a free upgrade. We check this for you when you try to update from inside the app and inform you accordingly.
If that's not the case, you can still start a new trial for the latest version! When your 30-day period runs out, and if you wish to revert to your older licensed version, simply install it again. You can grab the installer for the version you own from the My Keys and Downloads section of our website. And there’s no need to re-enter your license key in most cases.
Please Note: Screeparts are unique to version 3.0 and above. If any of your screens use screenparts, they will be incompatible with a lower/older version of Indigo Studio.
How do I convert from a trial version to a full version of the product?
To convert, you will first need to purchase a license key from the product website http://www.infragistics.com/products/indigo-studio.
With key in hand, launch Indigo Studio, and look for the "Convert to Licensed Version" option in the main menu. Paste in the key, and activate! If your trial has expired, you will see a way to enter the key on the product launch screen.
We encourage you to register your key with us so that you can retrieve/manage your key at any time.
Can I still download Indigo Lite, the free version?
That depends on whether you've downloaded version 1 in the past. Indigo Lite is available for re-download only for those users upon request. Send us an email at email@example.com.