Infragistics Support, Ask for Help From an Expert
No product can be complete without professional support to stand behind it, so our robust product offerings provide you with several avenues by which you can obtain product support when you need it.
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Forums and Newsgroups
You can find help from others like you who are using our products chiefly by visiting the Infragistics forums. At Infragistics, we want you to think of us as your peers, so you'll often find our team members answering your questions on the forums. If you prefer to use a news reader, you can read and post to the same forums via your favorite news reader using news.Infragistics.com.
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Request Developer Support Online
If you're in a hurry and want to communicate asynchronously, you can send us your request through our convenient online submission form, and one of our Developer Support professionals will get back to you soon.
For priority support, we guarantee to return a response within one business day,
Monday - Friday.
For standard or trial support, we will usually provide a response within one to three business days (U.S. and UK) upon receipt of a support request. This time may be increased or decreased depending on current support volume.
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Online Chat
Chat with our Developer Support team, Monday - Friday, 24-hours a day.
Chat with our Sales and Customer Service team regarding non-technical support requests,
Monday - Friday, during select business hours.
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US Support Services Department
North America Only: +1 (888) 448-0097
Outside of North America: +1 (609) 448-2000
Monday - Friday, 9:00 AM - 5:00 PM ET, excluding U.S. holidays.
European Support Services Department
Phone: +44 (0) 8456 770 021
Monday - Friday, 09.30 - 16.30 UK Time, excluding standard UK holidays. |
Self Help
We're talking about all of the technical help that is always available for you to become the expert you aspire to be. You can use the following resources to find answers to most questions right away.
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Knowledge Base (a.k.a., the KB)
The Infragistics Knowledge Base is a valuable resource where we publish helpful articles, bug fix, and work around information. You can search for helpful tips by platform, product, date, as well as keywords to find what you're looking for.
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Online Documentation (Docs for Short)
As part of our product offering, we include extensive documentation, tutorials, and reference material to help you get going quickly. The docs are installed with the product and come with great searching and indexing on the workstation, but you can also get to them via the Infragistics Online Documentation page. If you're new to our stuff, check out the Getting Started sections in the developer guides.
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Control Help Centers
In addition to general help, each control home page on our site features a control help center that provides help that is specific to the controls and products at hand. From there you can launch into online docs, forums, KB articles, see recent KB articles and forum posts, and even ask for help or submit feedback for the particular control. Take a look at the ASP.NET WebGrid Help Center to get a feel for it.
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The All-Powerful Source Code
If you have a qualifying subscription, you also get the source code for your product. This means you can get in there and figure out how we did that particular cool effect just to learn from it and use it better, or, if you need ultimate customization, you can tweak it yourself to suit your needs.
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Retired Products
Many older versions of our Products are now listed with a Status of "Retired". A Retired Product and/or version is no longer eligible for Developer Support Services (via web submission, phone, or live chat) or Product Maintenance (bug fixes). The Retired Products page of our website identifies those Products that fall under this category. Note: If your Product and/or version is no longer supported, but a newer version is supported and listed on our Supported Environments page, please select that Product and review the status of the newer version, as you may wish to upgrade to the latest version.
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Frequently Asked Questions (FAQ’s)
Find answers to the most frequently asked questions we receive on our products at these pages:
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Additional Peer Help
Two heads are better than one, so it follows that a whole bunch of smart folks sharing ideas in open dialogs will produce good results. That's what we've got with our blogs. Just think, there are probably other developers out there right now just like yourself who have experience doing what you want to do, and we welcome everyone to share that know-how.
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Blogs and Bloggers
To provide you with that extra tidbit of information that will help improve your experience with us, we also publish important and helpful information on the Infragistics blogs. They're a good place to watch for product release information, tips and tricks, and to generally keep your skills sharp in .NET.
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Supported Environments
For complete information on which environments we support and what level of support is available for each, please visit the Infragistics supported environments page.
More information about our product support and policies can be found on the Infragistics Support Policies page. Product support does not apply to CTP and Beta releases of our products (refer to the Peer Help section above for options). We also have a section of the web site devoted to covering Infragistics' support for Visual Studio 2010.