When trying to install NetAdvantage Ultimate 2011.1, I'm getting errors. The log indicates a proxy authentication issue. My IT staff has provided me with the proxy information that I would need, but I don't know how to give it to the installer.
I get this error even if I uncheck the 'download service pack' checkbox.
Installer Log content here:12:17:49: Log file initialized12:17:50: Local installer C:\ProgramData\Infragistics\NetAdvantage_WPF_20111.msi will be used.12:17:50: Local installer C:\ProgramData\Infragistics\NetAdvantage_WPF_20111_Samples.msi will be used.12:17:50: Local installer C:\ProgramData\Infragistics\NetAdvantage_VersionUtility_20111.msi will be used.12:17:51: System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required. at System.Net.HttpWebRequest.GetResponse() at System.Xml.XmlDownloadManager.GetNonFileStream(Uri uri, ICredentials credentials) at System.Xml.XmlDownloadManager.GetStream(Uri uri, ICredentials credentials) at System.Xml.XmlUrlResolver.GetEntity(Uri absoluteUri, String role, Type ofObjectToReturn) at System.Xml.XmlReader.Create(String inputUri, XmlReaderSettings settings, XmlParserContext inputContext) at System.Xml.XmlReader.Create(String inputUri) at Infragistics.Wrapper.Interface.Utilities.AutoUpdatesUtility.DeSerialize[T](String sourceFile) at Infragistics.Wrapper.Interface.Utilities.AutoUpdatesUtility.UpdateRTMDownloadUrls()12:17:53: serialnum matches expression: 12:17:53: Acceptable prefix found. Will validate the key
What do I do to resolve this issue and intall 2011.1?
Additional information from the Installation UI.
WPF Data Visualization: An error occurred while downloading WPF Data Visualization. No URI for this file has been set. Please verify that there is an active internet connection and try again. Further details can be found in the log file at <a href="C:\Users\xxx\Downloads\Infragistics\NetAdvantage_20111_PlatformInstaller\Log Files\IGWrapper.log">C:\Users\xxx\Downloads\Infragistics\NetAdvantage_20111_PlatformInstaller\Log Files\IGWrapper.log</a>.
WPF Data Visualization Help: An error occurred while downloading WPF Data Visualization Help. No URI for this file has been set. Please verify that there is an active internet connection and try again. Further details can be found in the log file at <a href="C:\Users\xxx\Downloads\Infragistics\NetAdvantage_20111_PlatformInstaller\Log Files\IGWrapper.log">C:\Users\xxx\Downloads\Infragistics\NetAdvantage_20111_PlatformInstaller\Log Files\IGWrapper.log</a>.
WPF Data Visualization Samples: An error occurred while downloading WPF Data Visualization Samples. No URI for this file has been set. Please verify that there is an active internet connection and try again. Further details can be found in the log file at <a href="C:\Users\xxx\Downloads\Infragistics\NetAdvantage_20111_PlatformInstaller\Log Files\IGWrapper.log">C:\Users\xxx\Downloads\Infragistics\NetAdvantage_20111_PlatformInstaller\Log Files\IGWrapper.log</a>.
Hi cmcfarlane,
I would recommend you to download the whole Ultimate .zip package that contains all the .msi installers and run the platform installer executable again. The errors in the log are because you are trying to install a product that you don't have locally (under the Setups sub directory). If you deselect WPF DV, WPF DV Help and WPF DV Samples it should be able to pick and install the rest.
You can download the complete bundle from here:
http://www.infragistics.com/dotnet/netadvantage/ultimate.aspx#Downloads
We currently don't support proxy configuration.
Hope this helps.
Best regards,
Alex Vezenkov
Hello cmcfarlane,
I am just checking have you been able to resolve your issue? If you still need any assistance on the matter do not hesitate to ask.
Hi,
I am facing the same issue of proxy authentication and even after downloading the complete installer its not resolved
Please advise on how do i fix this
Regards
Rajesh
Hi Rajesh,
You can always run the .msi installers located under the Setups directory in the bundle zip you have downloaded. The 11.1 platform installer doesn't support proxy connection so it couldn't be able to download any .msi or verify for updates, but should be able to install what you have as .msi under the Setups directory.
Thanks,
Alex