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IG product maintenance (hotfix) now reliably unreliable

For the second time, hotfix schedule has been missed.  Notwithstanding multiple attempts to convince IG Managment how important meeting their OWN target dates for hotfixes, the new delivery date of April 4, apparently, has come and gone without hotfixes.  If we're on a 90-day cycle for hotfixes, what's the use of having interim maintenance?

We'll lose a customer and have to repay a contract over this delay.  Thanks, IG.  We trusted  you.

SmithSystems, Inc.
Los Angeles