Our Culture
Make Craftsmanship Personal.

Analyze situations & use available data with a relentless focus on improvement. Learn the facts before jumping to conclusions. Collect input from all relevant sources and avoid data bias. Without a data-driven culture, we're running blind.

Persevere and be passionate about the long-term goal! Don’t be afraid to make mistakes. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Be courageous – act despite the risk of failure; be conscientious in your work; be tenacious in the face of challenges; and go for excellence over perfection! Learn from the successes or setbacks that result.

Find ways to make working with you/us easier. Provide simple and complete instructions. Focus on a seamless, friction-free user experience for internal and external customers. When in doubt, do more rather than pushing the work back. Streamline our processes. Simplify everything. Be ridiculously helpful.

Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. The goal is to get things right, not simply to get them done. Have a healthy disdain for mediocrity. While we always want to work with a sense of urgency, sometimes we need to slow down in order to speed up. Allow time for the creative juices to flow and to think of all the options. Always ask yourself, "Is this my best work?"

Develop solutions for our customers that are rooted in a deep and thorough understanding of their needs, situations, and known and unknown challenges. Immerse yourself in your customers’ world in order to deliver the best possible experience and/or solution.

Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned, socialize them, and use those lessons to improve our processes and outcomes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.

Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.

Understand your customers’ world. Know their challenges and frustrations. See the world from their perspective. The better you understand them, the more effectively you can anticipate and meet their needs. Engage with customers and keep their perspectives top-of-mind.

Adopt an ownership mentality. Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful and show initiative. Don’t make excuses or wait for others to solve the problem. See issues through to their completion.

What got us here won’t get us to the next level. Regularly reevaluate every aspect of your job to find ways to improve. Don’t be satisfied with the status quo. “Because we’ve always done it that way” is not a reason. Be excited by the possibilities that change bring and find ways to get things done better, faster, and more efficiently. Become a life-long learner. Learn faster than the other guys.

Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions. Above all, listen to understand.

Speak honestly and simply in a way that helps to make progress. Say what you mean, and be willing to ask questions, share ideas, or raise issues that may cause conflict when it’s necessary for team success. Be courageous enough to say what needs to be said. Address issues directly with those who are involved or affected.

Recognizing people doing things right is more effective than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation — in all directions throughout our organization.

Work from the assumption that people are good, fair, honest, and that the intent behind their actions is positive. Set aside your own judgments and preconceived notions. Give people the benefit of the doubt.

Be inclusive. Share information and be inclusive. Share information and work together. Learn to ask yourself, “Who else needs to know this?” Be available for your teammates. Take responsibility, both formally and informally, to coach, guide, teach, and mentor others. Collaborate internally and with our customers and partners to find better solutions. Collaboration generates better ideas than working alone.

Take care of yourself at home and at the office. Exercise, get adequate sleep and focus on a healthy diet. Support each other in making healthy choices. Keep perspective. Don’t take things personally or take yourself too seriously. While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Laugh every day.