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China users not seeing Icons...

This is using AG 12.3 & IG 12.3.

Our users in China are actually seeing the text name of icons rather than the actual icons for all buttons/dropdowns/combos. It's not negatively impacting functionality, but it is far from the ideal state.

Below is an image capture of the difference between our view and their view. I'm hoping there's a simple thing we can do with Locale or alternate graphics that will solve this for us.

Thanks in advance!

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