I have a regular and 100% repeatable crash issue. If I load up Indigo Studio first then try and launch Internet Explorer, it crashes every time with the same error (given below).
I'm running Windows 7 Professional Edition on a Toshiba Portege R700-15X. Internet Explorer version is 9.0.8112. Indigo Studio is fully updated to the latest release.
There are always two entries in the Event Log as follows:
Application: Indigo Studio.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 60296195
Faulting application name: Indigo Studio.exe, version: 220.127.116.11, time stamp: 0x520032f4
Faulting module name: libcef.DLL, version: 3.1453.1255.0, time stamp: 0x518aa75e
Exception code: 0xc0000005
Fault offset: 0x005b6195
Faulting process id: 0x106c
Faulting application start time: 0x01ce981c34f46c5e
Faulting application path: C:\Users\exs.ROOM\AppData\Local\Infragistics\Indigo Studio\Indigo Studio.exe
Faulting module path: C:\Users\exs.ROOM\AppData\Local\Infragistics\Indigo Studio\libcef.DLL
Report Id: 90b56d54-040f-11e3-bde1-002318058185
Anyone have any ideas? this doesn't happen with any other software as far as I can tell, just IE and it's every single time.
We've seen this crash reported by other customers, but we could not reproduce it yet. It's high priority for us to fix it.
Do you have a proxy configured in IE? It seems to be related to that.
We are building an app that hosts the libcef.dll outside of Indigo (libcef.dll is a native dll a component that lets us host the Chrome engine in a Windows app), and documenting a way to get the crash dumps with a debug version of that DLL so we can get more information. We'll send that to customers experiencing the issue. Let me know if you are interested in getting it.
Thanks for your help.
Yes we have an automatic configuration script that determines the relevant proxy settings for IE. I'm not exactly sure what it does as I've not got access to the actual script.
Anyway, I'm happy to help debug this problem. Just send me the relevant files and tell me what to do when you're ready.
Thanks for the quick reply and I look forward to hearing from you.
And yes you're right. If I switch off the automatic configuration script, it doesn't crash. As soon as I switch the script back on, it instantly crashes again.
Just to confirm, the new installer version you sent me last night does fix the problem. I've installed it and I can now launch IE without Indigo Studio crashing. I'll continue to use it and will let you know if there are any more problems.
Thanks again for your quick response and assistance.
We published today an Upgrade 15 that fixes this issue.
It happened when you had a proxy configured in IE, and usually when you launched IE.