We are using UltraChart 8.3 for windows. Recently we are experiencing a problem on display Tooltips.
The tooltips can be correctly displayed in our main window. But when I create a new window on top of the main window, and display chart in this new window, tooptip just won't show. I can only see a circle at the data point, but not the tooltip text. There is no difference on how the chart gets created and displayed in the main window or floating window.
I suspect it's related with the parent of the forms.
Any clue?
Thanks,
Zongwen
tooltip positioning and parenting is an area that we often find exceptions to - that is, we get a lot of reported cases were an app's window architecture causes the tooltip parenting or positioning to fail.
so please test this with the latest available service release, as recent fixes might resolve the problem for you. if the problem persists, please contact us with steps to reproduce or a sample project so we can fix the problem in our code.
I have the same problem. I have tested this using the latest available release and the problem is still there i.e. when the window is docked the tooltip is displayed, when it is undocked (floating) the tooltip is not displayed.
I am working as a freelance software developer for a very large corporation utilising infragistics controls in its internal bespoke software applications. Is there someone I can start an email dialogue with at Infragistics?
if you could provide steps to reproduce or a sample project, we could reproduce your issue over here and fix it right away. but the nature of this problem is that it occurs in unusual layout scenarios which are not easily reproduced.
musakhan said:I am working as a freelance software developer for a very large corporation utilising infragistics controls in its internal bespoke software applications. Is there someone I can start an email dialogue with at Infragistics?
of course. here is a list of some email contacts for various departments.
http://www.infragistics.com/corporate/contactus.aspx#ContactUs
Hi,
I installed the latest version of 2009.1 and still no luck. the problem still exists and the tooltip is not showing.
I created a sample program to show you how it works. it's built using UltraChart 2008 volumn 3.
thanks and hope to hear from you soon!
I attach a Visual Studio 2008 solution which demonstrates this problem.
To reproduce the behavior:
1. Start of the application and place the cursor over the only label. You should see a tooltip appear.
2. Undock the pane containing the label and place the cursor over the label, you will see that the tooltip no longer works.