I try to install NetAdvantage_WinClient_20102.exe on Windows 8 with Visual Studio 2012.
The Problem is that the License Key isn't accepted. I've checked my Account, the Key is use is the same as listed in my account.
This is a local Problem, because it works with other Computers (ok, it had worked with an older Windows patch level).
Any help would be appreciated.
Mauve Mailorder Software
It is not possible to use version 10.2 with Win 8 and VS 2012. Please take a look for more details on http://www.infragistics.com/help/supported-environments/
Also the product lifecycle of that version is expired. For more details: http://www.infragistics.com/help/product-lifecycle/ . My suggestion is to upgrade your product to latest supported versions.
Let me know if you have any further questions.
excuse me if I must correct you: It is possible to use Version 10.2 with windows 8 and VS 2912. Only the automatic integration in VS 2012 doesn't works, you have to do it manually. I know that cause previous to the new installation it worked with Windows 8 and Vs 2012. And there are other computers in our company which use this configuration without any problems.
I just want to know why the installation doesn't accepts the serial number.
An update to the latest infragistics version is not easy possible, cause we than have to update all our products, which is a huge task, so it is no option in the short term.
Thank you for your help,
If you haven't already, reboot the machine and run the installer again. With the older installers, there is a issue where a bad key entry is sometimes cached and doesn't actually get cleared until the machine is rebooted. Typically this happens if you copy and paste the key from a rich text source. If you are copying an pasting the key rather than typing it in, paste it into a plain text editor like Notepad and copy it from there before pasting in the installer.
Let us know if you have any questions with this matter.
Thank you for your help. Unfortunately it doesn't helps. I tried typing the serial number in the Installer, I tried different compatibility settings, but nothing works.
Installation as trial works fine, but if I start the installer later to upgrade to the licensed version it's the same problem as with a fresh install. Do you have any other idea, maybe a registry entry or something i could manually do to elevate the trial version?Thank you in advance for your help.
What is the exact error that you are seeing? Also please provide a log file for the installation when upgrading to the license version so that we can take a look at what might be happening. You can use the following knowledge base article as a guide for creating a log file:
Let me know if you have any questions.
Hi Alan,>What is the exact error that you are seeing?After putting in the serial number and clicking on 'Next' the installer flickers three times . Then a dialog is shown. "User Information Error Invalid CD-Key! Install as Trial" Then follows a text which explains where the serial is found. On The bottom is a checkbox 'Install as Trial'.If I choose trial in this dialog the rest of the installation works.
>Also please provide a log file for the installation when upgrading to the license version so that we can take a look at what might be happening.
I followed the instruction, but no log file was created. Here the call and the output from the visual studio command prompt:D:\Installs\Infragistics>NetAdvantage_WinClient_20102.exe /lvx* install_log.txtD:\Installs\Infragistics>Installer completed as: SuccessfulFile NetAdvantage_WinForms_20102_Samples.msi isn't found or embedded. Skipping.File NetAdvantage_WinForms_20102_Help.msi isn't found or embedded. Skipping.Extracting file: NetAdvantage_WPF_20102.msiInstaller completed as: SuccessfulFile NetAdvantage_WPF_20102_Samples.msi isn't found or embedded. Skipping.File NetAdvantage_WPF_20102_Help.msi isn't found or embedded. Skipping.
'Successful' means that I choose 'Install as trial'. If I cancel the installation in the Error-Dialog it states 'User canceled'.
Do you have any further things I can do to help you to help me?
Thank you for your efforts,
we created a private case for you with reference number CAS-129539-V4Z9N2. You could find this case on your Support Activity page - https://www.infragistics.com/my-account/support-activity/ Please take a look on this private case and send us your product key. We would like to check it in our internal system.
If you have any questions, feel free to write us .