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Usabiltystudy: No microphone or webcam
posted

Hi,

I just upgraded to Indigo Studio Professional recently. I picked one of my clickdummies I made with Indigo Studio Essentials and started a usability study for that.

When I start the study as a participant I am asked to download a chrome-plugin which takes over the recording of audio and video. Unfortunately the plugin doesn't seem to work. When I start the study, the option to record from microphone and from webcam are disabled. It looks like this:

The study itself is working, but there is no sound or video recorded. I checked security settings in chrome, but there is nothing suspicious. I also switched off all other browser plugins and tried it on different computers.

Any ideas?

Thanks in advance

Siegfried Kaltenbrunner