My problem is simple - I was going to edit one of my mockups and I received information about an update to install. I've mad the update and that's when problem started - Indigo Studio don't launch anymore. Window appear for a second and then disappears.I've tried to restart both the Studio and OS, I've reinstalled Adobe AIR and Indigo Studio.Nothing helped. Hours of work for nothing, so I really need to find a solution. Worst, that I can't continue my work.
Additional info:Adobe AIR 3.7Windows 7(I'm sorry to bother you both on forum and support, but I thought maybe someone here have the same problem)
Hi Anna,
Could you try downloading the installer from the website again, uninstall and reinstall?
BTW, Indigo uses Silverlight, not AIR ;), but if it worked previously, you should have the right version installed.
Thanks,
Andres
aaguiar said: Could you try downloading the installer from the website again, uninstall and reinstall?
Yes I've done it - I have reinstalled both Silverlight and Indigo Studio. Still without a result. I'm running out of ideas how to solve that...
aaguiar said: BTW, Indigo uses Silverlight, not AIR ;), but if it worked previously, you should have the right version installed.
Sorry, haven't noticed that.
Are you running Indigo with the same user as you install it? Do you get prompt to enter administrative credentials to install it?
Other things to try:
- Clear you Internet Explorer cache- Delete the contents of C:\Users\<your user>\Documents\Indigo Studio\Settings
Also, please send us the logs in C:\Users\<your user>\Documents\Indigo Studio\logs to indigo@infragistics.com
Thanks!
And, try deleting C:\Users\<your user>\Documents\Indigo Studio\Update
I'm resurrecting this thread.
I just installed the latest version (update 13) of Indigo Studio after using it for the past few months. I was excited to experience the bug fixes it was touted to contain. After installing update 13, Indigo stays open for about 30 seconds and then either crashes or just disappears.
I have followed all of the directions in the prior posts on this thread. I have cleared IE cache, deleted the contents of all Indigo Studio folders in Users/Documents, uninstalled Indigo and Silverlight and reinstalled.... Indigo just keeps crashing. I can't keep it open for more than 30 seconds. It will even crash if I just let it sit there after opening.
I'm stuck. I attached the log files for review.
Thanks for the help.