After upgrading to v13 today, Indigo Studio will no longer start up. I've been using multiple versions since its inception and this is the 1st time I've experienced this....
After receiving an email about theupgrade, I launched studio... was prompted to update the Updater....did that. Then finally was prompted to update to update #13.... which I did. All seemed to go as expected... but then the app will no longer fire up. I get the splash screen for a couple seconds, then poof. gone..
Do you have an NVidia graphics card?
If so, could you please try what is suggested here and see if that works for you?
Hello -- I'm running on a HP Elitebook 8560w laptop with built in Nvidia Quadro 1000M display driver version 126.96.36.1996 driver date 10/2/12 ... running on windows 7. When I have win 7 try to update, it claims its 'up to date'
No luck finding any trace of the .DLL mentioned: DisplayLink driver dlumd32.dll :(
Thanks for your feedback. We also love the storyboard feature ;).
We are trying to reproduce an issue that started to happen in Update 13, where the library we use to display the prototypes inside Indigo is crashing in some scenarios. We detected one related to a video graphic card, and another related to running Internet Explorer. The first one is fixed by updating a driver, but we still could not reproduce or understand why it's the second one happening. As you may imagine it's a high priority item for us and we are actively working on diagnosing it.
On the other hand, I'm not sure if that's the issue you experienced. If you could send us the Indigo logs it will help us identify the issue.
Those are in these folders: · Win -> C:\Users\<yourusername>\Documents\Indigo Studio\Logs · Mac -> /Users/<yourusername>/Documents/Indigo Studio/Logs
BTW, it's highly likely that we'll be adding autosave after we ship our v2.
Good news, thanks for the response.
It's not coping well when I try to paste the whole log in here but here's the application error details from the event viewer:
Faulting application name: Indigo Studio.exe, version: 188.8.131.52, time stamp: 0x520032f4Faulting module name: libcef.DLL, version: 3.1453.1255.0, time stamp: 0x518aa75eException code: 0xc0000005Fault offset: 0x005b6195Faulting process id: 0x1d98Faulting application start time: 0x01ce982f862fd785Faulting application path: C:\Users\alipeppard\AppData\Local\Infragistics\Indigo Studio\Indigo Studio.exeFaulting module path: C:\Users\alipeppard\AppData\Local\Infragistics\Indigo Studio\libcef.DLLReport Id: f2742ceb-0428-11e3-baf7-b86b23050e10
It seems to be the issue we are working on right now.
Does it happen to you when you have Internet Explorer open? Do you know if you have a proxy server configured in IE?
Thanks a lot for your help.
I'm viewing in Chrome but proxy server is configured in IE.
Hope that helpsAli
After further researching this issue our developers were able to reproduce the issue and have created a new installer, that solves it. Here is a link from where you can download the new installer: http://users.infragistics.com/gerganad/IndigoInstallers.zip. Please note that in the zip file there are two installers – one for Windows users and one for Mac users.
Would you please try this new installer and check if the issue is resolved on your side?
Looking forward to hearing from you.
We just published an Upgrade 15 that fixes this issue.
It happened when you had a proxy configured in IE, and usually when you launched IE.
Fantastic, been working on it all afternoon and no crashes!
Thank you for the feedback. I am glad to hear that you are able to run the Indigo Studio without problems. Please do not hesitate to contact us if you have any questions.